Elizabeth W.
Although we were in this motel room in this complex only for about 20 minutes, I am reviewing this motel , like so many others before me for no other reason but to pre warn future guests of buyer beware!|| Incidentally we actually never pre booked this motel complex ( Winsd.Motel)room but another one with a different name across the road, i am second guessing owned by the same business owners . On arriving at the said motel we had booked at||and paying both a room fee of $100, and then a further bond damages assurity of $50.,( without any prior disclosing of this), we were handed a key and an old broken tv remote with the back cover hanging of it, then told we were not staying at this complex but actually across the road to the winsdor motel, without being informed prior of this substitution. So bags back into the car and over the road we drove.|| On opening the rickety front door the overbearing smell of damp and bleach confronted us. On turning on the dim main light, vision in the room was not the best so on trying to turn on the fluro lights over the main bead, they were found to not work, as were the fluro light over the kettle /tea making area. In trying to wash my hands after a long drive, there was no hot water forthcoming from taps only cold. As we had paid a damages bond I was not going to cop any undue expenses from my bond fee so i rang the uninterested reception man at the other motel ( The Windsor motel had no reception open) to have these issues documented.||There was stains and damp spots in irregular areas of the carpet, mould in the bathroom on the wall, ceiling, tiles, some of which were broken, and an old stained shower curtain, and several bugs on the ceiling in main part of the room.||The cup was dirty when i went to make a cup of tea, crud in the bottom of it, so unable to make a tea. ||As there was no where to sit except on the stained bedspread over the double bed, my husband sat on it to make a phone call, putting the thin rock of a pillow behind his head., only to have a rather modest size cockroach insect scuttle out from between the pillow cover and crawl over him. Terrifyingly this was the clincher for us, I once again waited for the receptionist to answer the phone, demanded he come over to view for himself all the issues we had just witnessed. Eventually he came over, and the response from him astoundingly was Oh! So what do you want me to do about it!We were gobsmacked, & our response was simply that we could not stay in this room and wished not to stay in any of the other rooms either , we requested a refund of our monies so we could move on to another accomodation facility. This was refused, and we were told to come back tomorrow and speak to the manager, of which we said we couldn't as we would be well and truly on our way back home .Once again we tried to explain quite amicably that the room was filthy, smelt, infested with insects and mould, no hot water, lights not working and dirty cups, no hand towel or bath mat, thread bare tiny towels.and in fact we had not even booked this motel in the first place, but the windsor terrace motel across the road. The male receptionist was rude, uninterested and tried to duckshove us to his manager a day later.He just locked our door after we took our bags out and walked away.|| On ringing the said manager the next day, if I thought the male receptionist the day prior was bad, he didnt even hold a candle to the manager. Taking account for the language barriers on the phone, the female manager, was abrupt, discourteous, rude and ignorant of our hygeneine/health concerns of the room last night. She affectively refused to reimburse our payment and hung up on us. ||We unfortunately have had no choice but to refer the matter on to several third parties to deal with.
