Travel Masters - Nerang, QLD

Address: Cnr Cotton &, Ferry St, Nerang QLD 4211, Australia.
Phone: 1800672988.
Website: travelmasters.com.au.
Specialties: Travel agency, Corporate office.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 12 reviews on Google My Business.
Average opinion: 4/5.

Location of Travel Masters

1800672988

Travel Masters, located at Cnr Cotton & Ferry St, Nerang QLD 4211, Australia, is a well-established travel agency with a corporate office specializing in various travel services. With a website at travelmasters.com.au, it is easy to explore their offerings and get in touch with them.

When you visit Travel Masters, you will find a wheelchair-accessible car park and wheelchair-accessible entrance, making it convenient for people with mobility challenges. The agency has earned a reputation for its commitment to accessibility and excellent customer service.

Travel Masters offers a wide range of travel-related services, making it an ideal choice for both individuals and businesses. Their team of experienced travel consultants is dedicated to providing personalized service and tailored travel solutions to meet your specific needs.

One of the key features of Travel Masters is its strong online presence, with 12 reviews on Google My Business and an average rating of 4/5. These reviews reflect the company's commitment to customer satisfaction and its ability to deliver high-quality travel services.

When planning your next trip, consider reaching out to Travel Masters for their expert advice and guidance. Their consultants can help you find the best deals on flights, accommodations, and activities, and provide valuable insights to help you make the most of your travel experience.

Whether you are looking to book a family vacation, a business trip, or a once-in-a-lifetime adventure, Travel Masters has the expertise and resources to help you make it happen. With their personalized approach and commitment to customer service, you can trust them to provide you with the best possible travel experience.

Reviews of Travel Masters

Storey Digital Art

1/5

Dealing with the Travel Studio at the Q Centre, Mermaid Waters was the worst experience I have every had.
From the onset the consultant was dishonest and deliberated misrepresented services offered.
We booked a $34,000 Cruise on a small boat to the Kimberley’s. During the consultation I asked the travel agent from the onset did she receive commission on this booking and would it not be more prudent for me to book this online myself. She replied, no she did not receive commission and it was better to book though them.
When we boarded the boat we were horrified to learn that the other passengers had all been given enormous discounting on the stated price which, we had not received. It became apparent that Travel Studio had indeed received a commission (anywhere up to 30%) because we booked with them we paid FULL price when others did not.
We did not receive any service after the booking, no help with completing the ship manifest, no updates on the booking and no help with travel insurance, I was told to do it myself. After I managed to cancel an overpriced flexible accommodation booking with them it took 35 business days to receive a refund.
We complained directly to Travel Studio and received a hostile letter, refusing to disclose the commission they received on our booking and threatening legal action if we shared our abhorrent experience with others.
We complained to Fair Trading only to find out that they have absolutely no power to enforce any of their regulations. They can only mediate and if the company refuses to do this, which this company did, they can do absolutely nothing.
In NSW it is compulsory for travel agents to disclose their commission, which is not the case in Queensland. This needs to be legislation here in order to stop the deception, misrepresentation and lack of integrity that we experienced.

RedAce2020

1/5

I am an experienced flyer but have not flown recently. I needed information on the vaccine mandates, the bullet train and possible book a flight. After a short conversation and the answer was no you can't fly the advisor said he was very busy and I should contact qld rail for more information. Very rude. Not a way to treat customers. Shame, they could have got a lot of business from me.

Uwe Stephan

5/5

Great boutique travel agency. Always obliging and full of information. If you go in with a specific holiday in mind, they will talk you through your requirements and book everything for you. They are always in contact during the process. Can't recommend them high enough.

Adam Priest

5/5

Jessica at Travel Masters is a fantastic operator. She is resourceful and professional and was able to help me get a challenging itinerary sorted with a minimum of fuss. Would happily trust Jessica with my travel needs again.