The Travel Studio - Mermaid Waters, Queensland

The Travel Studio

The Travel Studio, located at Q Super Centre, 14 Allandale Entrance, Mermaid Waters QLD 4218, Australia, is a reputable travel agency offering a wide range of travel services. With a phone number of 755727272 and a website at thetravelstudio.com.au, the agency is easily accessible to potential clients.

Specialties: The Travel Studio specializes in providing exceptional travel solutions, including customized itineraries, holiday packages, and international flight bookings. Their experienced team of travel experts is dedicated to ensuring that clients have a memorable and hassle-free travel experience.

Other points of interest: The agency is conveniently located within the Q Super Centre, offering easy access and ample parking facilities, including a wheelchair-accessible car park. This makes it a user-friendly option for travelers with special needs.

Opinions: The Travel Studio has received 4 reviews on Google My Business, with an average opinion of 3/5 stars. Clients appreciate the personalized attention and knowledgeable guidance provided by the staff, while some have expressed concerns about pricing and availability. Overall, the agency maintains a solid reputation in the travel industry.

In conclusion, The Travel Studio is a reliable travel agency that offers a comprehensive range of services to cater to various travel needs. Its convenient location and wheelchair-accessible facilities make it an attractive option for a wide range of clients. While some areas for improvement have been identified, The Travel Studio continues to provide valuable assistance to travelers seeking expert guidance and support.

👍 Reviews of The Travel Studio

Storey D. A.

1/5

Dealing with the Travel Studio at the Q Centre, Mermaid Waters was the worst experience I have every had.
From the onset the consultant was dishonest and deliberated misrepresented services offered.
We booked a $34,000 Cruise on a small boat to the Kimberley’s. During the consultation I asked the travel agent from the onset did she receive commission on this booking and would it not be more prudent for me to book this online myself. She replied, no she did not receive commission and it was better to book though them.
When we boarded the boat we were horrified to learn that the other passengers had all been given enormous discounting on the stated price which, we had not received. It became apparent that Travel Studio had indeed received a commission (anywhere up to 30%) because we booked with them we paid FULL price when others did not.
We did not receive any service after the booking, no help with completing the ship manifest, no updates on the booking and no help with travel insurance, I was told to do it myself. After I managed to cancel an overpriced flexible accommodation booking with them it took 35 business days to receive a refund.
We complained directly to Travel Studio and received a hostile letter, refusing to disclose the commission they received on our booking and threatening legal action if we shared our abhorrent experience with others.
We complained to Fair Trading only to find out that they have absolutely no power to enforce any of their regulations. They can only mediate and if the company refuses to do this, which this company did, they can do absolutely nothing.
In NSW it is compulsory for travel agents to disclose their commission, which is not the case in Queensland. This needs to be legislation here in order to stop the deception, misrepresentation and lack of integrity that we experienced.

Stacy H.

1/5

I dont think the lady smiled once .. terrible service,didnt listen to a thing i said ...waste of time!!!

Ivor S.

5/5

They are very intensive to my instructions.

robin C.

5/5

Good service. Efficient agents. Recommended.