Surfers Aquarius on the Beach - Surfers Paradise, Queensland

Address: 4-12 Old Burleigh Rd, Surfers Paradise QLD 4217, Australia.
Phone: 755389466.
Website: surfersaquarius.com.au
Specialties: Hotel, Holiday apartment rental, Resort hotel.

Opinions: This company has 651 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of Surfers Aquarius on the Beach

Surfers Aquarius on the Beach 4-12 Old Burleigh Rd, Surfers Paradise QLD 4217, Australia

☎️755389466

Surfers Aquarius on the Beach: A Detailed Overview

For travelers seeking a coastal retreat in the heart of Surfers Paradise, Queensland, Surfers Aquarius on the Beach presents a compelling option. Located at 4-12 Old Burleigh Rd, Surfers Paradise QLD 4217, Australia, this establishment offers a blend of hotel accommodations and holiday apartment rentals, making it suitable for a diverse range of visitors. With a dedicated phone line at 755389466 and a comprehensive website at surfersaquarius.com.au, prospective guests can readily access essential information and booking details.

Accommodation Options and Amenities

Surfers Aquarius boasts a substantial portfolio of accommodation choices, catering to varying needs and preferences. The property primarily specializes in hotel offerings, complemented by a selection of holiday apartment rental units. Guests can also experience the comforts of a resort hotel, ensuring a varied and adaptable stay. The complex is renowned for its well-maintained grounds, featuring lush gardens that create a tranquil atmosphere. Facilities include tennis courts, providing opportunities for recreation and friendly competition. Beyond these core amenities, the complex generally offers access to a swimming pool, a spa, and on-site dining options, contributing to a convenient and enjoyable experience for residents and guests alike. The propertyâs design emphasizes a relaxed, beachside vibe, aiming to immerse visitors in the beauty of their surroundings.

Location and Accessibility

The strategic location of Surfers Aquarius is undoubtedly one of its key advantages. Situated directly on the beach in Surfers Paradise, guests are afforded unparalleled access to the golden sands and azure waters of the Gold Coast. This prime positioning fosters a strong connection with the areaâs vibrant coastal lifestyle. The complex is easily accessible, benefiting from its proximity to public transport links and major roadways. Surfers Paradise, a bustling tourist destination, provides a wealth of attractions, including shops, restaurants, and entertainment venues, all within a short distance of the complex. The areaâs climate, characterized by warm weather and sunshine for much of the year, further enhances the appeal of a stay at Surfers Aquarius.

Guest Feedback and Considerations

Surfers Aquarius has garnered a considerable number of reviews on Google My Business, with a total of 651 reviews reflecting the experiences of numerous guests. The average opinion is 4.3/5, indicating a generally positive perception of the property. However, it's important to note that feedback suggests a duality in the guest experience. While many appreciate the buildingâs well-maintained facilities, including the beautiful gardens and recreational amenities, some guests have raised concerns regarding the quality of specific units. Specifically, some have reported issues with the condition of certain appliances, particularly the dishwasher, as well as the overall standard of kitchen utensils. The longer stays, often spanning several weeks, seem to exacerbate these concerns, as the inconvenience of less-than-ideal kitchen facilities becomes more pronounced. Despite these reservations, the majority of guests consistently praise the complexâs location, the overall atmosphere, and the helpfulness of the staff. The 180-degree sea views offered by certain units, such as the 8A unit, are consistently highlighted as a significant draw.

Recommended Information for Prospective Guests

Booking in Advance: Due to the popularity of Surfers Aquarius, particularly during peak seasons, booking well in advance is strongly recommended.
Unit Selection: Careful consideration should be given to the specific unit selected. While many units offer stunning sea views, others may require refurbishment or have older appliances. Reading reviews related to specific unit numbers can provide valuable insight.
Kitchen Facilities: Travelers who plan to prepare meals frequently should inquire about the condition of the kitchen facilities before booking.
Amenities: Take advantage of the complexâs amenities, such as the swimming pool, spa, and tennis courts, to enhance your stay.

In conclusion, Surfers Aquarius on the Beach presents a desirable location and a range of accommodation options for visitors to Surfers Paradise. By carefully considering the available information and potential drawbacks, prospective guests can maximize their enjoyment of this coastal retreat.

👍 Reviews of Surfers Aquarius on the Beach

Surfers Aquarius on the Beach - Surfers Paradise, Queensland

Lucy G.

5/5

It is a well maintained building with beautiful gardens tennis courts and other amenities. We have stayed here for many consecutive winters as an escape from Melbourne winter. This year we are staying in 8A unit which has a 180deg sea view. But the apartment itself is cheap and nasty with a dreadful dishwasher, cheap kitchen utensils. We stay for 4 weeks, so there are days when we like to cook and it's no pleasure here. I

Hayley N.

2/5

The staff her are clueless and very rude they have awful customers service. Most of the rooms don't look like the photos online, they are much older and outdated not to mention a lot of damage and the view from most of the rooms is just other accommodation with a hint of the ocean. Not a great location because there aren't many food businesses around and the closest coffee shop charges $7 for a small coffee!

Harris Y.

4/5

The deluxe ocean view unit was well maintained and refurbished. Location is beachfront with excellent views. My family had a relaxing stay at Surfers Aquarius.

maxine M.

5/5

We had a fabulous time. Our accommodation was perfect for us, beautiful sea view to take in that beautiful sunrise, so close to the beach, and a bus stop right at the driveway. In our apartment we had all we needed and staff were extremely helpful. We made full use of spa and pools. Cannot fault our stay.

A D.

5/5

Had the best stay here the rooms were very clean and tidy with a great ocean view and in such a great location handy to both Surfers and Broadbeach. Service from the hotel was spectacular will definitely be back again.

Nicolle W.

3/5

Update: We had a call from the manager today who was very helpful and friendly. Explained she had been away, obviously they had to go by what the house keeping told them (which we understand) but also understands our side of view. Has refunded the amount charged and wants to do what they can to make sure we return and enjoy our stay and make sure we haven't been left with a bad taste in our mouth. Gave feedback about the initial poor communication around the charge which they will endeavour to improve on.

Our room was stylish with a good view and good location.
basic cleanliness could be improved-very dusty especially the bed heads, sandy floors, mold in the aircon and the quilt inside the cover was dirty-was hot enough not too use so overall we were happy to overlook these things and didn’t make any complaints. To be honest we didn’t spend much time in the apartment, we were actually disappointed that we picked this complex for the facilities but never ended up using them (annoying that the gym was closed for renovations but again, these things happens and we weren’t going to complain). I’ve read a lot of complaints about the reception staff being rude, we actually had nothing to do with them so hard to comment. We had a smooth check in after reception hours were closed. On check out I wouldn’t exactly describe the staff as warm and friendly but we were waiting while they were finishing another task so assumed they were just distracted with something else. Unlike other reviews, we never have any issues with toilets or aircon, they all worked fine.

You could imagine our surprise when we noticed $150 had been charged to our credit card with no notice or explanation. We asked for our invoice, wondering if we had missed something, and found a $150 mattress steam clean charge added. You could imagine our shock. As per our clean sheets there had been no spillages, damage or urine stains (as management has reported in other reviews). When they got back to us, they said the mattress was wet and stained with urine and they take hygiene very seriously. We also take hygiene very seriously and are disgusted that this was not picked up with us prior to our stay. We would have noticed if the mattress was wet, so this was simply a lie, but in the picture you could see mold growing along the stain, another indicator that this was present prior to our stay.

I can’t say that I have ever removed sheets to check the state of a mattress when I am staying somewhere, is this something other people do? Should we start doing this? We asked for further evidence such as photos of wet and stained sheets, as if it was currently wet and stained with urine from us then the sheets and mattress protector would also be damaged. It has been 5 business days with no reply.

I’m not sure if I am more concerned about the lack of communication, both at the time of the charge, the accusation and then the lack of follow up, or the fact we were left sleeping on this mattress? Probably the later.

Melissa B.

5/5

Clean modern apartment with Ocean Views. Plenty of amenities to keep the kids busy. Close (walking) to both Broadbeach and Surfers Paradise. Perfect for our family getaway.

Harold P.

4/5

The location was great. Although we booked a 3 bedroom room that said ocean views. It has partial ocean views. The website is misleading it should say city view. I asked Bella on reception if we could swap rooms but non were available.