Reed Events - Keysborough, Victoria

Chloe T.

Reed Events organised the La Trobe University graduation and had a ‘roaming’ photographer taking images. He approached us, took some photos and let us know we would be able to access them on the app later on.
The reference code elicited images but none of those taken of my family and I. Searching by facial recognition also resulted in nothing.
I contacted Reed by email and phone. The initial person I spoke appeared uninterested in assisting me and said there was nothing they could do. I spoke to Ian and Helen after that and they both said it must’ve been another contracting company at the event.
However I contacted the other contractor who stated their company did not use an app to share digital images.
It appears Reed has put my assistance request in the ‘too-hard-basket’.
We were told we would be able to access images after the event so didn’t take our own thinking the professional photos would be much better anyway. Reed didn’t deliver and now I have no photos from my uni graduation.

Binsa B.

Ridiculous service and prices! Businesses like these should be banned with the exorbitant fees and not giving customers any other options. $20 to take a photo... and another $45 for it to be sent digitally. Horrendous! They'll take a photo of you and then add on ludacris fees to send the images to you in as many forms as they can, which can easily total $200+ just for a couple grad photos

Hanna L. F.

I was excited to receive my graduation photos and stage clip video, but no one warns you about the hidden fees!

Not only do you have to pay for your photos and video to be taken and edited, but you also have to pay again just to access the items you already paid for. I'll admit the photos turned out great, but the video was short and a bit of a letdown.

I really wish I had read the reviews beforehand—it would have saved me a lot of money. But as this was my first university graduation, I, like many others, wanted something special to remember it by.

If I had to do it all over again, I wouldn’t use this company's services. Instead, I’d take my own photos or choose a company that’s honest and reasonable with its pricing.

Fiona F.

I needed photos from a 2015 RMIT graduation and was somewhat doubtful that they would still exist. Helen at Reed Events was amazing. She looked into the issue, located the available photos and clearly communicated to guide me through to purchase. An efficient and friendly interaction.

Chi C. B.

My son had his graduation at La Trobe Uni on 11/12/24. I had downloaded the App so I could retrieve his photo of him getting his certificate from the Deputy Vice Chancellor. No matter what I did, I could not connect to it. The staff went above and beyond to help me and we were able to find the photo. The on-site framers were amazing and the framed certificate looks fantastic. The graduation was superbly organised by Reeds. Highly recommended.

Sammie H.

You need to pay 30$ for photo session and they tell you down load the app to get the photos within 48 hours but no, you need to pay extra 55$ for each digital photo and 295$ for all (~16photos).
worst service ever 🙂

Lazor 8.

BUYER BEWARE- YOU NEED TO PAY EXTRA TO RECEIVE THE STAGE VIDEO (+$20), STAGE IMAGE AND PORTRAIT IMAGES (+$330) = ~$450.00
I recently had my graduation ceremony at Federation University in Victoria. I was looking forward to this major event and to have lots of amazing memories from this day. I paid the price ($105) for the "full-service-package" in advance. This included a portrait session, stage picture and stage video.
They have lots of hidden costs, and use deceptive marketing tactics.

Suman K.

Such a disappointment, they charge you dollars for graduation as if dollars are grown on trees. Not even considerate for any thing. I paid for different services for almost $400. No one was responsible to provide service and look forward to help. I wish i never wasted my money being tempted, ofc it was my graduation. I paid for on stage video, god knows who, how and where? i will get that video from even after i paid a big amount. It should not be like that. For portrait pictures one picture starts from 110 dollar, how in this world can someone afford two pictures. Really disappointed 😞 i think my day was ruined just because of the inconvenience caused.