RAC Head Office and Travel Agency - West Perth, Western Australia

Keti Subasevski

My mum has been with rac for house and car for over 30 years they rejected a claim for water damage to cabinets because the first person came out 1 week later and said the kitchen was dry even though a second person came out and left machines in place for 3 days total 24 hours running to get all the moisture to be completely dry which he only set up after finding moisture no second report was given and RAC refused to acknowledge that there was a second person and also told us to stop the leak whilst we waited for one of their guys to come and inspect. Your better off keeping your money because if they can't pay for some cupboards for all that loyalty they will find any excuse not to pay.

Ruby Jayne

Tonight, 21/12/24, around 7pm I rang RAC Roadside Assistance. A young man assisted me over the phone. He was very nice, well spoken, didn't sound rushed and listened carefully re the difficulty of people locating my Unit/address, due to the confusing names between "Street" & "Close" bearing the same name and being within the very same location, causing confusion for anyone who doesn'tlive here in this Complex. He kindly noted all my directions down and sent me an RAC mechanic; waiting time was approx 60 minutes.

Not long after that, within half an hour, a very nice young mechanic arrived, using RAC reg car "826". He was so respectful, very helpful and fully understood how I panicked about my little old car's issues. I wish ALL roadside assistants could be like him! ?

If at any time at all I will need RAC's help again, I shall surely ask if car "826" is on duty as I'd give him 5* hands down... So far, he's only the 2nd mechanic who's been so very understanding about my car problems, my age and situation.

Thank you, RAC for sending him to me and THANK you, kind young man, for having been so very, very kind to me ?

Sadly, the Albany Hwy workshop does not seem to have good ratings, so I've read AND experienced personally : (

Rikky Dossar

Not sure what branch...

But on the phone today,
a bloke called Andrew went above and beyond for me.

He managed to lock in a tow pickup and place in repair shop when I was really struggling to find somewhere that will take it in as all companies are closing over Christmas.

While having a bad couple of days with dealing with this car accident he made things alot easier for me, not all heroes wear capes.

If I knew where he worked I'd drop the man a carton of his choice.

Michel Cecere

Entered in the office, well welcomed by the acceuil and then served by a nice guy (I forget how it was written was it Parjeet ?).

We discussed about the difference between CTP (rego), TFI, TF and roadassistance.

I took the best option as I will roam in WA with my van.

Hope I not realy have to call for any accident, but now I'm confident with my car, knowing that I'm inssurred.

Beth K

Honestly really disappointed with how they treat their paying loyal customers who just want peace of mind. They will not fight for you and will do everything to get the issue of their hands, what is the point of paying for insurance when you finally need it and they won't help

Jim B

Atrocious, dishonest during claim.
Me: "sunroof fault occurs when car is moving". RAC: "we'll test it stationary." No fault = No fix. REALLY!!
I went with RAC expecting reasonable, fair & honest dealings. I received "let's find a supercial reason to say 'No' and hope he gives up." That won't happen, I've a totally fair & reasonable claim and happy to take it to the Australian Financial Complaints Authority afca.com.au.

Sarah H

Fabulous roadside assist technicians and wonderful call centre staff who are always so helpful. Had issues with my car and needed it towing to get fixed. Had it towed on a Sunday, booked into a service centre to be looked at.. I can't fault their service and have been with them for years. Even swapped my car insurance to them.

Ivor James

I completed an online quote for car insurance which after providing all the relevant details was quoted a price which I accepted. When it came to payment the amount increased significantly without any explanation. I decided to call and was given a confusing explanation about a ‘live environment” vs something else which didn’t make any sense at all but no explanation about why the huge price difference? The process completely lacked transparency a fundamental requirement in any insurance transaction. As a respected member organisation I expected better!