RAA Shop – Adelaide - Adelaide, South Australia

Address: 41 Hindmarsh Square, Adelaide SA 5000, Australia.
Phone: 882024600.
Website: raa.com.au
Specialties: Travel agency, Insurance company, Store.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 205 reviews on Google My Business.
Average opinion: 3.9/5.

📌 Location of RAA Shop – Adelaide

☎️882024600

⏰ Open Hours of RAA Shop – Adelaide

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: 9 am–2 pm
Sunday: Closed

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👍 Reviews of RAA Shop – Adelaide

RAA Shop – Adelaide - Adelaide, South Australia

Jacqueline Z.

1/5

Terrible experience with the staff Jane, I have some enquiry with my recent claim, she’s saying she does not have any access to check and advised that I need to contact insurance line totally hopeless! If RAA does not provide services in shop why not just shut it down and if your company in your shop do not have access to check definitely these is some issue in the operation which does not make sense for the largest insurance company in SA.

Barb C.

5/5

As an older person I must let you know that the young lady who I spoke to earlier today must be commended on her “Excellent Customer Service”
She handled my query in a very “timely manner” which I really appreciated
I am a Proud “Gold Member” of the RAA and with so much “lack of good customer service”,in the world today RAA Service meets the “High Standard” people of my age expect from “Those we have known” today
Hence to the RAA teams “ A BIG Congratulations to you all”:
Sincerely and with much GRATITUDE
Barb 🎄🎄
PS wishing you all a very blessed Christmas Festive Season with family and Friends
If you are travelling I pray for your safety and PEACE Health and Happiness to you all 🙏

Edward F.

1/5

I went into the RAA shop to ask some questions and to seek help with making a claim and, rather than actually help me or answer my questions, your staff handed me a card with a phone number to call. I knowingly pay a premium to be with RAA because of their premium service, and to support an SA business. If this is the direction your service standard is heading (ie to be like budget insurance providers and have friendly in person sale staff for new customers and everything else online/via phone for existing customers), I’ll be taking my insurance policies with RAA elsewhere.

Eva L.

1/5

If I could give zero stars, I would. This would be the first branch I’d rate that low. I am not impressed by the older female staff member who sits alone at the desk inside. If they don’t have the heart for customer service, they should quit and stay home. Don’t come to work with such a high ego and throw books in a customer’s face like that. She also gave me incomplete advice, causing me to pay double the price. If it weren’t for the new staff who advised me later, I would never have known that they were shamelessly overcharging me for insurance.

Steven M.

5/5

Onebof the most helpful travel shop around. If they dont have it they'll tell you where to get it. Must stop shop for road trips and a travel agent for everything else too . Ger your international driver's license here!

Eleanor B.

3/5

i have been a member of the RAA for many years. One of the major problems is communication. It is very difficult to get past the automated voice and get to speak to a real human .
Nevertheless , I have benefited from Roadside Assistance and found RAA ,Home insurance very helpful.
However I have recently had a very stressful and frustrating experience relating to my car insurance claim.

Nick H.

4/5

Use them for their outstanding roadside assistance but do pop into the shop now and again for a look. They have a wide range of services for members; all listed on their website. Reasonable deals for members but I rarely purchase from here.

indelible14u

1/5

A rather unfriendly and unhelpful staff member attended to my needs which I had already found out about on the phone on 24/12.
He insisted if i purchased a premium RAA membership for my son it would have to be added to mine as a direct debit in order to be given the $10 off family discount.Unacceptable regardless if that is the rule as i also have RAA landlord insurance to which these rules don't apply.
Unfortunately as there isn't another option for road service and I'm generally happy with the RAA as a member for decades I had to put up with this very stupid condition re giving a family member a RAA membership for Xmas and supposedly getting a rather small discount of $10.Didn't bother arguing as just didn't want to waste my breath.