Quality Inn & Suites The Menzies - Bakery Hill, Victoria

Steve J.

I had an excellent sleep, always important to someone travelling. I liked the electronic check in process. Fast and efficient. The room was spacious and comfortable. The bathroom was clean. The Bakery Hill area is a great place to land as there is much going on around the area.

Boban P.

Cold greeting at check in, got to the room, the room was spacious and bed was comfortable, I would have liked to have known that they were housing a mentally unstable person there, the woman in the room next door was shouting at random points during the day and in the evening, then just as we were getting to sleep BAM! The person next door to us started having a shouting match with a support line on the phone, she obviously want happy with the responses she was getting and was throwing her phone and other things across the room, I could clearly hear that she was saying she had been in the mental ward in jail and had burned someone and was just generally carrying on, another neighbour must've yelled out something and that really set her off, taking her shouting match from inside the room to now outside and alternating, it was an uncomfortable experience and was concerned for our safety and the safety of a few of the other older people I saw were there too, I just wished they had told us about this person staying there, we could have made a decision as to whether to stay there or not, when checking out, no one was at reception at 9 am! 9 am isn't even that early, terrible customer service and terrible experience from a safety standpoint, make sure to check with the hotel if that person is still there before booking or checking in

Timothy B.

Left within an hour of checking in.

Shower ran nothing but cold water. In Ballarat. Grim.
There are many other reviews pointing this out, I only wish I had have seen them before I booked a room at this establishment. My mistake.

Running the shower also did a bit of a flood throughout the bathroom. I attempted to create a makeshift dam with towels to stifle this; to no avail.
The entire space is slippery too. Room 14's bathroom is wild.

So, after attempting a shower upon arrival, and finding that the water was cold, I spoke to reception. The individual at reception advised he was a cleaner and was unable to deal with the situation. Nice enough fella.

Eventually I spoke with the manager who refused to acknowledge the water was cold.
Manager then refused to deal with Booking.com, ignored their calls/emails.
Manager also stated that the water temperature was kept low because having hot water was expensive.

Hmm.

Eventually I was able to receive a PARTIAL refund, which I used to book a room at another hotel, one with actual hot water. And kind, understanding staff.

I would never, ever, stay at this establishment again. I hope you read this before you discovered the cold showers.

Travelrep77

This place use to fantastic but now it’s very sub par.|Rooms are old and not very well maintained. The furniture is cheap and nasty.|Such a shame as this place use to be such a great place to stay. |One good thing is location as it’s a short walk to the mall.

Brooke F.

We stopped for an overnight stay before moving along on our trip. Check I'm was easy, polite. The room was very clean, very basic but all that was needed for a nights stay|Bed and Pillows were comfortable. Lots of places to eat in walking distance. Overall for 1 night and the price, very tidy.

T W.

The worst hotel I've ever stayed in Australia. Exposed electrical sockets with live wires hanging out of the wall. An unlocked door that let us into the room next door, or them into our room. Seriously considered sleeping in the car. AVOID AT ALL COSTS

Selenay Y.

pros: close to town, reasonably priced, room was decently big
cons: moldy shower head, bad parking at accommodation, dip in driveway almost caused damage to our vehicle, bad customer service, bathroom almost flooded with water from using the shower, shower tap wouldn’t change temperature

Ma J.

Great room, great price. The room looked recently updated, and came with a kitchenette. Location is great - right by a supermarket and restaurants. |Bed was slightly hard, but fine for our one night stay. I found that putting a towel under the front door stopped the Ballarat wind getting in and helped heat the room faster and keep it warm.