Pacific Views Resort - Main Beach, Queensland

Jordan S.

Staff was incredible and very friendly. We sure loved our first and only encounter with staff there. Unfortunately not much more of a staff presence around the property if that’s what you’re looking for. Our rental had a magnificent view and was well laid out. However, the smell in the unit was atrocious and I had to leave until my wife could ventilate it properly. Once ventilated it was fine for the short duration however we noticed that it didn’t look like the property had been deep cleaned in a while. The furnace filter was caked and stunk. The pillows were stained. The carpet was filthy and the laundry room was slightly unpleasant.

If you can get a room on sale it’s worth it. The view is truly impeccable and the staff are so friendly. However I may think twice now that I’ve had time to think on it about staying here again. Unfortunately that initial smell ruined a good chunk of our stay.

I imagine that the reply will likely say the review will be taken seriously and they’d like to know all about it but nothing will happen according to previous reviews. I sent an email expressing the concerns trying to be helpful but never did hear back. I have faith though that they may make changes in the future. Hopefully. Just be cautious.

Chris R.

Booked through luxury escapes for an apartment with an Ocean view and I specifically asked for a kitchen as we like to cook for ourselves when we travel to keep the costs down. We got the ocean view except that the couch faced the opposite way. So if you wanted to relax and enjoy the view you could from the kitchen chair and only one of the kitchen chairs. The kitchen was so poorly stocked it was a joke ! I tried to boil some eggs in the saucepan with the broken handle and burnt my hand. One roll of toilet paper was supplied and if you want more then you have to pay $1 per roll. And to top it off we couldn't use the pool because it was closed! Because there was a crane next to it which didn't move the whole time we were there. Coming from Melbourne it would have been nice to sit by the pool and warm our bones. Instead we watched all the hotel guests around us enjoying their pools. The pillows were poor excuse for pillows. The bed I have to say was comfy. The only reason I gave this review 2 stars was the proximity to the beach. Payed way too much for what we got. The hotel foyer and our apartment looked very tired with dirty walls. Old crockery and cutlery and cooking utensils ( the few they had) . Never again 😒 also im not sure how long our $200 security bond is going to take to be paid back into our account ? There are so many hotels in the area. Don't choose this one.

nikki D.

Stayed here for 2 nights. Apartments clean and had everything we needed. Bed and pillows super comfy, reception staff welcome and friendly, very happy to help. Pool area clean, spa nice and warm, relaxing areas to be in. Location amazing, quiet but close to everything you need. Cafe, subway and 7/11 just below Apartments. Will definitely be back.

Mark T.

Horrendous customer service. Chris at reception has also proven to be a compulsive liar. I was promised a “review” of what I experienced during my stay and after I checked out. Nothing. He’s lied in the response (see below) and lied to Booking.com when reviewed. Such a shame for the owners. Without Liar Chris, it would have been a good place.

I B.

We booked an Deluxe Ocean View for 7 days.
Firstly, there was no one at reception 1430hr on a Saturday and no instructions on how to get the keys.
Secondly, The air-conditioning did not work in the Living area despite the temperature being in the mid 30's. The help line although polite could not help but assures me someone would call us the next day. No one did.
Thirdly, The ocean view was of a great big building in front, left and right towering over our very small balcony. You could glimpse the sea around the front building but it certainly was not an ocean view.

We did receive a rather passive aggressive email telling us we had to provide photo ID and a credit card by 1400hr the next day (despite already paying $1446) or our key card would be deactivated. Unfortunately the reception was only open from 1200hr to 1400hr and we had come down for a family function and could not make that tight time schedule.

Because of the risk of being locked out and the horrible accommodation, we checked out the next day and moved 50m to another hotel. We lost $1446 but happy not to have to stay another minute in this place.

My advice is check the room before handing ant money over.

Dennis919

An excellent location with large apartments. Exceptional views and super friendly staff. Highly recommended if you are going to the Gold Coast.||They are located one block back from the beach and are a 5 minute walk to the tram stop at Main Beach. Two blocks away are the local shopping strip with restaurants, cafes, supermarket and more.||A great place to relax and unwind.

CB

Really disappointed by this ‘resort’. Lounge room & kitchen were pokey for a full week’s stay, felt claustrophobic. view wasn’t great (overlooked, no privacy) reception is open for two hours on Sat & Sun (can’t check in before 2pm. Guess when it closes!?). The pics online are misleading. Won’t be back 🙁

Tracie A.

Excellent location! Have stayed multiple times and always very happy. Right across the road from the beach which is quieter then surfers. The cafe downstairs is independent to Pacific Views but you can place an order from your room. Yummy breakfast! Also great restaurants and cafes a couple of minutes walk to Tedder Ave. We stay in the same apartment each time on level 15 and always good amenities and comfy bed. All the staff from Managers, Reception and Housekeeping are lovely and couldn’t do enough for you. Can’t wait for our next visit!