Nightcap at York on Lilydale - Mount Evelyn, Victoria

Introduction to Nightcap at York on Lilydale

For discerning travelers and those seeking comfortable accommodation in the Mount Evelyn area of Victoria, Australia, Nightcap at York on Lilydale presents a compelling option. Located at 138 York Rd, Mount Evelyn VIC 3796, this hotel offers a blend of hotel and serviced accommodation, catering to a variety of needs. The establishment boasts a convenient location, easily accessible and providing a peaceful retreat from the bustle of city life. With a readily available phone number – 397364000 – and a comprehensive website – nightcaphotels.com.au – potential guests can easily obtain further details and make reservations. The hotel’s specialties include providing a welcoming and comfortable environment, alongside the convenience of serviced accommodation facilities.

Location and Accessibility

The hotel’s address, 138 York Road, Mount Evelyn, places it within a desirable locale. Mount Evelyn itself is a suburb known for its relaxed atmosphere, proximity to Yarra Valley wineries and a range of outdoor activities. The hotel’s position facilitates convenient access to both metropolitan Melbourne and the scenic beauty of the surrounding countryside. Guests can readily travel to major attractions and enjoy the region’s renowned culinary offerings. The area is characterized by leafy streets and a strong sense of community, contributing to a pleasant and inviting environment for visitors.

Services and Amenities

Nightcap at York on Lilydale prides itself on offering a range of services designed to enhance the guest experience. While specific details are best confirmed through the hotel’s website, it’s generally understood to provide standard hotel amenities such as comfortable rooms, complimentary Wi-Fi, and potentially on-site parking. The inclusion of serviced accommodation suggests the availability of facilities like kitchenettes or larger suites, catering to extended stays or families. The hotel likely maintains a professional reception desk to assist with inquiries and arrange services. Further information regarding specific offerings can be found on the hotel’s website.

Recent Feedback and Observations

Analyzing guest feedback provides valuable insight into the hotel's strengths and areas for potential improvement. Google My Business currently features 145 reviews, offering a substantial representation of guest experiences. The average opinion is 4.1/5, indicating a generally positive perception. However, a recurring theme within the reviews highlights a notable issue concerning breakfast service. Several guests have reported significant difficulties with food quality and quantity, with numerous dishes being returned to the kitchen. This suggests a potential operational challenge requiring attention.

Specifically, one review describes a family wedding where a large group of guests (approximately 40) experienced repeated issues with breakfast items. The detail of “almost every single meal had to be returned” underscores the severity of the problem. Furthermore, the comment about “many plates being sent back to the kitchen” by other guests suggests a widespread issue, rather than isolated incidents. The frustration expressed by guests, particularly the feeling that staff were simply processing refunds, is palpable. A guest’s reflection that they “honestly would have thought it was being filmed as a prank” effectively conveys the perceived absurdity of the situation. The lack of acknowledgement from management, as noted by another reviewer, further exacerbated the negative experience.

Recommendations for Potential Guests

Considering the feedback, prospective guests are advised to exercise caution when ordering breakfast. It may be prudent to consider alternative dining options, particularly if a substantial breakfast is desired. While the hotel undoubtedly strives to provide a high standard of service, the breakfast experience appears to be an area requiring focused attention.

Here's a breakdown of recommendations:

• Breakfast Caution: Due to recurring issues, carefully consider your breakfast choices or opt for an alternative venue.
• Room Quality: Based on available reviews, the rooms themselves are generally well-regarded, providing a comfortable base for exploring the area.
• Serviced Accommodation Suitability: If you require kitchen facilities or a larger suite, the serviced accommodation options may be a suitable choice.
• Contact Directly: For the most up-to-date information on services and amenities, directly contact the hotel via the provided phone number or website.

Overall, Nightcap at York on Lilydale presents a decent base for a visit to Mount Evelyn and the Yarra Valley. The positive aspects of the hotel’s offering – the comfortable accommodations and convenient location – are certainly appealing. However, prospective guests should be aware of the reported breakfast issues and factor this into their decision-making process. The hotel's management seems to be aware of the concerns, as evidenced by the willingness to address the problems, though further improvements are undoubtedly needed to fully satisfy guest expectations.

👍 Reviews of Nightcap at York on Lilydale

Fortnite P. 3. W.

4/5

We had a family wedding and was very impressed with our room.
However, we had a recovery breakfast with around 40 guests from the wedding and almost every single meal had to be returned. Other tables and guests also sent many plates back to the kitchen. I felt so sorry for the staff who knew they would just be refunding people all morning. We decided not to order breakfast and go elsewhere. I would honestly have thought it was being filmed as a prank if I was none the wiser. It was embarrassingly ridiculous. But no acknowledgement from management at all.

Trip.com M.

Room is spacious, and has all facility we need. Should allow complimentary late checkout of 1 hrHowever, the pool needs some maintenance to be used.

Trip.com M.

If u plan to stay in this hotel please read carefully for the kids stay we have been pay for the extra charge for4 kids stay without any notice just simply charge to our credit card until we get notice from bank. Spoilt my whole trip with this unhappy experience with trip.com. my first time book with trip.com and get this kind of experiences.

Julia J.

1/5

I stay in many properties around the world and never encountered a property manager as NON hospitable as the one at Nightcap (Angela) - it was in her power to make it right by the customer after I lost all my booking money due to a tech mistake/ lack of reception and she refused to do it right quoting a policy. The place may be great, but the understanding of what hospitality is lacks severely.

Trip.com M.

We had a wonderful stay here while transiting through lilydale. The room was so big, clean and comfortable!

terry S.

3/5

Nice Christmas lunch, nice motel room. Unfortunately I left something important in the room. Rang the motel , spoke to the very nice lady who checked us out .No problem she said , we will have it for you . How long will you be ? An hour plus later I arrived. Different woman, different attitude . Her demeanor was that I was annoying her by asking for my item. Not here she said sharply . When I said nervously that I had rang earlier, she sharply answered I only just arrived. Then as I again tried to get assistance she answered the phone and completely ignored me. I asked again, she disappeared and the original lady appeared and sharply told me I could get my item from the cart of the cleaning staff. Which I did . I'm given to wonder what was said between them to make the original nice lady then to be sharp with me . This experience ruined a nice stay .

Michelle O.

5/5

This is the second time we’ve stayed at this accommodation and we’ve really enjoyed both times. Location is great for our requirements and the rooms are really spacious and well equipped, the beds and pillows are really comfy and the staff are friendly and helpful. The check in and out process was very easy and efficient. We stayed for 3 nights this time and we ate at The Collective twice and had coffees 2 of the mornings which was all delicious. The staff were really friendly and helpful and nothing was too much trouble. We will definitely be staying here each time we visit our family as it’s perfectly located and has everything we need onsite. Highly recommend!

Trip.com M.

over all is nice, room is big enough, and very clean. Also have a nice garden view.