Mercure Hotel Tamworth - Tamworth, New South Wales

Jade T.

Rooms are very nice. Not too flash but clean and very comfortable. Good for a one night stop. Service is always amazing. They are extremely professional and lovely and we are always greeted with a smile. Location is a little out of town but everything is just a short drive away. Overall, great hotel. We will always come back 🙂

Rolf B.

Location is decent with amenities within walking distance and a 5 min drive to the centre of town. The room was a decent standard and pool and gym were nice.

The staff were excellent, from check in to check out. In particular we had to move a booking around for a colleague who was unwell, and the staff were able to accommodate us on the spot with next to no fuss.

Jason H.

The team was excellent and the rooms comfortable but after having my inbox spammed with junk mail from mecure since my stay i can not. In good faith. Leave anything other than a one star. Make sure you refuse to give a email address or ask not to recieve marketing emails if you do or you will be deleating spam for weeks

Wes S.

We arrived at the hotel without a booking at ten to midnight. We'd been travelling and after a minor accident needed a place to stay for some much needed rest. Having stopped at another chain up the road, they directed us here - and we were thankful. Shout out to Dylan who did his best to get us the best deal he could at short notice, including a late check out. The room was great, the bed was perfect - the only problem was we weren't there long enough to really enjoy it enough! 10/10!!

John R.

Excellent modern accommodation. Very clean, excellent bed. Easy access to the club for meals. Appreciated the elevator. Excellent customer relations from front off ice staff. While not close to main part of town it doesn't really matter if you are driving. Couldn't fault it, will return.

Veronica C.

Overcharging, charging without permission, policy breach, injury, no customer service. Dont stay here they take your money change your reservation to suit their own purpose and ruin your trip.|We have never had a more appalling experience with a hotel. I had booked 3 nights accomodation for the last weekend in Feb 25, in October last year. In the interim I got a new job and my boss asked me to stay for a meeting in Sydney which meant that my husband had to take the kids alone to Tamworth for one night, and I flew up the next day. I called the hotel to let them know he would be checking in, and I'd arrive a day later. I was informed it was against policy to allow anyone to checkin that wasnt a member on the member rate. I explained it was my husband, and I was coming for 2 of the 3 days of the booking. The reception person told me it was against policy and they must change the booking and book my husband for one night and change my booking to 2 nights. Laughably, this cost Mercure $5 as it was less for less people. They failed to send me a confirmation for the new one night booking and i had to email to request it. |When my husband arrived he was told he only had the room for one night and then they needed to move rooms the next day. He was told it was a better room, which was untrue. My husband requested one room the entire time and he was told no. ||Then preparing for bed our daughter cut her arm on a sharp ledge in the bathroom. |The next day my husband had to get up earlier to change rooms despite having to take the kids to their sport and work. He came back to the hotel and was told he had to pay for the next 2 nights (despite the room not being in his name - against policy, but OK when it suits Mercure), they then charged him for the full amount of our original three night booking, which he didnt realise as he was so stressed trying to work and run around. I came to Tamworth late in the day and realised the issue and demanded immediate refund, while the reception person claims to have done it immediately, we dont have the refund more than 2 days later. I told her we had a BUPA gift certificate to pay and that i would not be paying that until we were refunded in our account as that was our policy. |Today, we were at sport again at 745am and before returning to check out on time, I checked our credit card for the refund (not processed) only to find that I had been charged again to our account. We have now been effectively overcharged by $1011. I asked to speak to the manager repeatedly and the manager was not available. We checked out to get back to the kids sport, then an hour or so later i called the hotel to check if the manager had called back. Apparently they had (and obviously they felt no need to tell me despite having my number) and the staff had been told not to refund anything and the manager would handle everything monday. They have taken our money, injured our child and caused us a bunch of stress and time wasting. Never stay there. Avoid at all costs.

Maureen

Our second family reunion at the Mercure cannot be faulted. A terrific venue, lovely accommodation and the staff cannot do enough to ensure your comfort. Great customer service.

Bruce D.

Great stay as usual. Fantastic staff and excellent rooms. Connecting to the Club makes it all the more convenient. Highly recommended.