Mercure Ballarat - Hotel & Convention Centre - Golden Point, Victoria

Phillip Z.

We were completely amazed by this exceptional property in regional Victoria. For a short stay, we didn't need a particularly fancy hotel but thankfully stumbled upon this wonderful property. The Mercure Ballarat is a destination in itself and everything about it said that the management and staff care. Our staff was as near to perfect as it could have been. The grounds are superb, beautiful and relaxing. The room we had was spacious and comfortable, well-appointed and practical in design. The restaurant meals we had were all exceptionally good and the staff could not have been more attentive or helpful. Special mention to Shiela and Annabel in the restaurant. Can't wait to return.

James E.

Had some car trouble coming through Ballarat and had to stay the night. They accommodated me for a late check in (10:30pm) without any trouble. Friendly and easy. Room was nice. Grounds were huge and I got a bit lost getting to my room at night, but no big deal. They even had EV charging on site, which helped my car troubles. Was quiet, even though it looked busy (judging by car parks). Clearly this is a wedding and event venue.

Andrew B.

The rooms are really great. We got rooms 3 and 79. Both have been refurbished with comfortable beds and modern smart TVs that you can watch your streaming favourites on (login to your own accounts).

The grounds are beautiful. It felt restful and felt luxurious.

The breakfast was unacceptably poor. As per other reviews - this is a major let down for this hotel. We had breakfast included but went out to a local cafe - not even a fancy one. It’s obvious from the reviews that this is an area for improvements

Steve J.

For a positive, the front desk staff was great -- professional and very people oriented. Not so much the breakfast staff. It's been a couple years, but I've stayed here quite regularly. Saying the buffet breakfast was rather ordinary is a compliment. I had coffee and some bacon, but the other hot entree (eggs) was not edible. Perhaps I was in a different section this time, but I don't remember the rooms being quite so dated and tired.

Jennifer Q.

Had a disabled access room. I would advise that it is not truly accessible. Car parking is under cover, however there is not sufficient room for opening car doors and no access for walkers or wheelchairs to get to the room without going over a concrete car stopper. The toilet is not a standard disabled suite and has 2 small grab rails. Shower also has no grable rail, but it has a wall mounted seat, which was sadly mouldy on the wall stoppers. Breakfast was good & ran well most days. Reception staff were at times confused, as I added an additional night to my stay. The room was serviced most days. However there were 3 of us and I had to ask for an additional towel so we could all shower lol . Lovely surroundings and garden paths. Would have been great if they still had there pool for 38 degree days

Mary S.

Our apartment is clean and comfortable but a bit outdated. I don't personally expect too much from a regional hotel but the worst part is a very old top loading washing machine that is not functional. I needed to check every 5 to 10 minutes since all the clothes tangled and washing machine got jammed. The clothes dryer did not stop spontaneously despite alarm and kept on going the whole night. With the money that we paid for we expected more comfortable and usable appliances. Sorry I am not very impressed with this one. Maybe the management need to listen to feedback and update those appliances.

Traveler37735870311

This is the worst accommodation experience we have had so far in travelling.||We booked a lodge room with one king bed for a stopover, and upon check-in, we were given room 78, which turned out to be a small "dungeon" room with tall walls on all sides except for a row of small low windows at the ceiling line along one wall, with absolutely NO view of the outside unless one is over 2m tall, at the end of a damp smelling corridor, and without the chairs and coffee table depicted in the photos of the lodge room. ||We went back to the reception and demanded for the lodge room with one king bed matching the photos of the lodge room on their website and on our reservation, which we eventually were given room 90, but without any explanations and apology for the earlier "dungeon" room. Nevertheless, room 90 has a large wheelie bin for general waste outside one of its windows beside its door but at least is matching the photos of the lodge room on their website. BUT why would anyone place a large garbage wheelie bin outside a guest room beside the guest room window!!!||Upon checkout, I was told the "dungeon" room 78 was meant to be my room upgrade benefit to a Superior Room since I am a gold member of Accor Live Limitless, which is even more shocking. How would anyone classify such a "dungeon" room with less fittings a Superior Room! If such is the standard of a Superior Room at this place, one should really think twice before booking a Superior Room at this place. ||Absolutely unbelievable treatment for a gold member of Accor Live Limitless, if this is really what they call VIP treatment of Accor Loyalty Member at this motel.|

Alyson M.

We have stayed here a few times now always in Courtyard rooms. We love it, it is so peaceful surrounded by beautiful gardens. The staff are all so friendly and always very helpful. We love the Courtyard rooms amongst the gardens and you can park right beside your room. The food is always very good. We would highly recommend the Mercure Ballarat.