Aidan & Danny Californeya
1/5
It’s very hard writing this review, and we have given it much thought; we just feel that we have the responsibility to convey our own experience.
THIS VENUE ‘MAY’ NOT BE FOR THE LGBTQIA+ COMMUNITY - We had our wedding on 13.07.24 and chose a bespoke all-inclusive package for two grooms, which we paid more for as we were including extra hair and make up for another groomswoman, an extra buttonhole for a groom, and hair for a groom also.
Leading up to and going into the ceremony we were already very disappointed by the lack of communication, which was drawn out to almost non-existent at times. It would often take 4-weeks or more for responses, which were usually stunted, quick and not very informative at all (always unanswered questions and too little information - I'm hyper-organised); promises of follow-on contact almost always went unfulfilled, this left us feeling uncomfortable at times. On several occasions we both wondered whether the owner had a problem with our sexual preference, as we almost felt ignored, sidelined, shut-out and uninformed; we went as far as to seek guidance from others within the industry as to whether or not we should bring up our feelings and concerns, and we were advised that this ‘could’ be “dangerous, possibly infuriate the owner and may jeopardise our special day”. There was a time we thought of pulling the plug and completely moving the ceremony.
I will say that the location is beautiful, the chapel is amazing, the service was run perfectly by our celebrant, the owner coordinated the ceremony well, and the food was awesome.
The final details form came without sexual preference consideration, advising us (two male grooms) when the bride should arrive, what the bridesmaids should do etc…(the lack of something as simple as considering this was very very disheartening to us knowing Maleny to be a very LGBTQIA+ friendly place).
We were only able to provide a brief for what flowers we wanted, didn’t meet with a florist (this was done by the chapel), and only got to see the flowers when we arrived 5-minutes before the ceremony. We also weren’t aware of where hair and make-up was being done until 5-days prior.
6-months prior to the ceremony we were asked for an extra $550, as flowers had apparently not been added correctly into our invoice. After we were quick in pointing out we had a bespoke packaged, paid-in-full and everything we had discussed for our package was written on the invoice, this was nullified by the chapel. The blow came after the ceremony, when the person in charge of collecting the flowers (part of our package) for transportation to the reception was denied in taking them, being told “we got a really good deal, so the flowers were staying”. Our wedding company for our reception were absolutely shocked when they heard this; they had already coordinated the placement of these and built this into the reception design (after all this was part of our all-inclusive package). My partner waited until we left the chapel to tell me about the flowers, knowing that I would be upset by this and confront the business owner in front of our guests; in-fact I did call about an hour after our ceremony and my calls were unanswered or returned.
The sign we paid $150 extra we couldn’t keep because it was apparently “just plastic, sticky adhesive, printed and stuck on their metal sign” (that was disappointing; we were expecting to keep this as a memento for the cost we paid). When we got in touch to collect left-over drinks the next day, we were told the owner was “busy with clients and they would be left in the box near the driveway – I feel this was out of not wanting a confrontation, but this is just conjecture).
The saving grace was our amazing celebrant Debi Latino from Magnolia Ceremonies; Debi consistently reassured us that the ceremony would be fine and that all would be well.
If I could do it again, I would choose another location; I was expecting so much more after reading the reviews prior to booking.This was the only vendor we had issues with.
Aidan & Danny