Lai Lai Travel - Adelaide, South Australia

Lai Lai Travel is a reputable travel agency located at 118 Grote St, Adelaide SA 5000, Australia. The company specializes in offering a wide range of travel services and has been serving clients for several years. One of the notable features of this agency is its wheelchair-accessible entrance, making it convenient for people with disabilities to access their services.

The travel agency can be contacted through their phone number, which is 882126699. While their official website is not mentioned, potential customers can visit their physical location or call them for more information.

Lai Lai Travel has received 33 reviews on Google My Business, with an average rating of 2.1/5. This feedback provides insight into the company's performance and the overall satisfaction of its clients.

Some of the key aspects of Lai Lai Travel include:

• Travel agency services: The company offers various travel-related services such as booking flights, hotels, and vacation packages.
• Wheelchair-accessible entrance: One of the unique features of Lai Lai Travel is its accessibility for people with disabilities, making it an inclusive choice for travelers.
• Customer reviews: With 33 reviews on Google My Business, potential clients can gauge the agency's reputation and service quality based on the experiences of previous customers.

👍 Reviews of Lai Lai Travel

Mohammad U. W.

1/5

Years ago (at least 4 years) there were few friendly staff members who used to be nice and helpful although the owner (the older lady) who seemed rude but couldn't realise how much. After covid had a chance as she was dealing my travel booking. I never and may not in future talk to someone who is such rude and serving customers with this kind of behaviour. If anyone has minimum self respect should not disrespect himself/herself by talking to her or even by seeing her face.

Anthony R.

1/5

Have used in the past with good results and found them professional and effective price wise. They were also very good helping me change travel dates when Covid hit.
Unfortunately was very sharp on the phone when I tried to find out opening hours. This lead to me waisting my time twice the office was not open during the times stated on their door. When I finally found them today in the office one hour after the stated opening time I was greeted at the door by a lady asking me what do I want and not even allowing me into the office. I explained I was a client and wanted to enquire about tickets but I was still not allowed in unbelievably and told there were not tickets available for a few months and closed the door before I finished speaking.
This was totally untrue I knocked on the door a second time and when pressed she admitted she did not want to deal with some airlines. No apology no change in behaviour.
The whole experience was mot pleasant and tell me they are not interested in my business and I will be happy to oblige in the future .

Nicholas T.

1/5

Susie Wong is the managing director of this lai lai travel agency. Her behaviour and attitude were extremely rude and she gave wrong information about airline as I already double verified with the airline myself. Never gave a proper answer at all and when I tried to clarify with her, she showed then unhappy face to me obviously. Highly not recommend to get any service from this agency. Travel fare is also way expensive than I book online myself. LOUSY SERVICE!!!!!!!!

April A.

1/5

Worst customer service I experienced in my life, you should go back to run a business in your country if you don’t want to serve any others besides your Chinese people.

Salim Z.

1/5

Terrible customer service and a racist and nasty attitude—no one should go there. The lady manager is extremely rude. I never recommend anyone go there.

Mohammad T.

1/5

Very very rude, poor customer service. I rang to get a quote, lady consultant was yelling. When I asked what would be the total cost of 4 tickets, she advised me to calculate.cant believe, that they are doing business in Australia.

Warrachie

1/5

Totally agree with comments below.
Do yourself a big favour & just don't go there. No one is trying to run an actual Air travel business here! 🤔

S G.

1/5

I decided to pop in and get a quote to see if Singapore airlines flies to my European destination she was very rude & uninterested - even getting up from her desk to unlock the door I wonder how she gets customers - I felt she was very unprofessional & dismissive