JTB Australia - Sydney, New South Wales

Address: Level 18/456 Kent St, Sydney NSW 2000, Australia.
Phone: 1300739330.
Website: jtbtravel.com.au.
Specialties: Tour agency, Tour operator, Travel agency.
Other points of interest: Onsite services, Wheelchair accessible entrance.
Opinions: This company has 83 reviews on Google My Business.
Average opinion: 4.2/5.

Location of JTB Australia

1300739330

JTB Australia is a well-known and helpful tour agency, tour operator, and travel agency located in the heart of Sydney, Australia. With its headquarters at Address: Level 18/456 Kent St, Sydney NSW 2000, Australia, this company is easily accessible and offers a wide range of travel services.

One of the key features of JTB Australia is its onsite services, making it convenient for customers to access its services directly. Additionally, JTB Australia is wheelchair accessible, ensuring that everyone can enjoy their travel planning experience.

JTB Australia has received numerous positive reviews from satisfied customers, with a total of 83 reviews on Google My Business. The average rating of these reviews is 4.2/5, highlighting the company's exceptional service and expertise.

This company specializes in providing top-notch travel services, including customized tours and packages tailored to meet the unique needs of each customer. With its extensive knowledge of the travel industry, JTB Australia can help customers plan their dream vacations and make unforgettable memories.

If you are looking for a reliable and trustworthy travel agency, JTB Australia is an excellent choice. With its convenient location, onsite services, and positive customer reviews, you can trust that JTB Australia will provide you with the best travel experience.

To learn more about JTB Australia and its services, you can visit its website at jtbtravel.com.au. You can also contact the company directly by calling its phone number at Phone: 1300739330.

Overall, JTB Australia is a highly recommended travel agency that offers a wide range of travel services, making it an ideal choice for anyone looking to plan their next vacation. Don't hesitate to contact JTB Australia today and start planning your dream trip

Reviews of JTB Australia

Olivia Stewart

5/5

I recommend JTB travel to anyone that is traveling to Japan. Just note that this is a service that I used totally over email, which worked perfectly for me! Yoshihiro was so polite and great with communication, nothing was too small for him to organise. When I was over there every small detail was organised for us down to all the transfers, ski lessons and ski passes.
Due to their local knowledge we ended up having the best time at some lesser known (to Australians) ski resort.
We are aiming to go back to Japan in the next two years and we will definitely be using JTB again.

Marty Bodsworth

1/5

We tried to book a group of nine for a trip to Honshu and Okinawa in September and October (total 25 days) through their Sydney office. I first contacted them in February 2024 to start the process. After long periods without reply emails (they do not take phone calls), the final straw was no replies I sent to three different JTB email addresses in April and nothing at the time of this review (in June). Total radio silence!
Utterly disappointed at how unprofessional and unreliable they have become. We have used them three times since 2012. We will never use them for travel again.

Penny A

2/5

First experience was great, got rail pass very quick, however, then they deducted the money twice, once initial and then once more four days later. No contact per phone possible. Not good enough. Still haven't got my money back. Have emailed, and they got back quick, trying to resolve, but waiting to see what will happen.

Lynn Yeo

5/5

Thanks to Masayo san at Kanazawa trip and Ito san at Mt Fuji trip. We had a wonderful trip in Japan. JTB had well-organized the holiday. No stress for us.

Andrew Riordan

1/5

Should be zero stars!!!
The only JTB branch in Sydney is closed! No walk in access to their staff face to face.
The contact phone number is a recorded voice saying to use email to reach JTB for any enquiry.
If it was an emergency, do you wait for an email reply?
Is this legal?

Sebastian Vaughan

5/5

Extremely helpful and well equipped staff, grab some brochures while there. JR Pass was ready for pick up only 2 business days later. I took their advice and will visit Aomori this winter, looking forward to my trip thanks to your service!

Glenn Stewart

5/5

As a frequent visitor to Japan, the JTB office near Town Hall is a compulsory stop immediately prior to every trip. Very convenient location. Easiest place to get Rail and Air passes (every trip to Japan should include at least one pass). The staff are very helpful. Highly recommended!!!

Reginald Dizon

5/5

Walked in without needing to make an appointment, was greeted by Peter who helped book my airport transfer and purchased a pre-paid Suica card, he was able to do both on the spot.

Was helpful, provided plenty of information and was very pleasant to deal with.

They accept AMEX and other cards in store but only Visa and MasterCard online. Website needs updating.

Their office looks really nice, looks new and has a cool look to it. Be careful which elevator you take though, not all go to their floor.