ISS Facility Services - Macquarie Park, New South Wales

Crona

Worked at Bulahdelah Central School as Cleaner.
They were short staffed when they started so i got the job right away. I filled in for people that were away sick and my usual 2 hours in the morning. I worked extra free time to finish jobs that needed to do. I worked hard and considered myself a valued worker. I was there for a few months.
They hired 2 new staff to help out. They then cut my 2 hours a day to 0 (and hours from current workers) to the new 2 new staff, but keep me on 'casual' with no hours instead of firing me.
I received 0 training which they are required to do. They do not trust their staff, unprofessional, won't pay you correctly, and will throw you under the bus at a moments notice.
If you work here, my advise is to not listen to the supervisors, only work the hours you're paid for, even if your job is not finished. Don't do any extra work they ask you to, and only perform a very average job.
Absolutely disgusting Company.

Alicia F.

My mum worked for ISS in the Beverly Hills/Hurstville area. In the beginning she absolutely loved working for this company especially the school she was signed to, but then things starting getting horrible for her. The management are all from Nepal, they were never fair to her always saying how she did a bad job (even though the school she was working for absolutely loved her work and always told managers and supervisors she was doing a fantastic job), they would constantly speak in their own language and make her feel uncomfortable, they always look after their own people from Nepal making sure they don’t have to work hard and treating them like royalty however for anyone else who isn’t from Nepal it was quite the opposite. I’m not asking for any apologies or sympathy nor am I trying to bag out Nepal but I am going to ask for higher management to really put their foot down with these people as this is unacceptable and unprofessional, people shouldn’t have to be treated like animals. Rakesh and sager should be spoken to. Thank you

Mark

My Daughter worked for this company as a school cleaner in Sydney, absolutely atrocious behaviour from the managers and supervisors (Will not name them) No respect what so ever always talking in their own language (Nepalese), putting my daughter down saying how she was always horrible at her job even though the school she was cleaning for always had nothing but good things to say about her. Swearing in Nepalese near my daughter. (Trust me we know what you are saying as we have visited the country many times, although people over there do not act this way). I think higher management/head office really need to give proper attention to these people as this is absolutely unprofessional. The pay is very questionable, I really think the management play games, a lot of times my daughter called up complaining about her pay as she was not paid correctly a number of times and nothing was rectified. Very disappointed!.

TWEET D.

I've had 10 cleaning managers in 3 years inside the South Sydney Govt contact worth an estimated $300 million p.a . Longest serving manager stayed a massive 6 months.

When the employee and manager turnover rate is so high, you would think the company would notice and resolve the problem.

---other issues with this organisation

* many cleaners working before 6am or past 6pm. not getting their shift allowance. (15% loading)
* expectations that cleaners will work for free if another cleaner is sick
* I knew of 1 covid cleaner who wasnt paid for 1 month after starting the job.
* Some schools will get COVID cleaners and some will not.

Em T.

02/03/2023 :
I had a horrible experience at Emerald Airport. I have composite shoes and sections at my ankles showed up on the screen and I said, it is my reflectors on the pants. This was strongly dismissed by security staff ISS and lady checking me. I have been wearing these shows for a year now and had not been asked to take them off before on any other occasion at Emerald nor on any other national Airport. I took them off and went through again and the same sections on the screen came on (at my ankles) due to the reflectors. I pointed this out to security staff and they came up with all sorts of excuses and insisted it was still my shoes (which does not make sense). And another gentlemen behind me got through the screens with his composite shoes on and he did not raise the alarm as he had no reflectors on his jeans. I asked for the security lady's name and she wouldn't give it to me and directed me to her supervisor. The supervisor started "You have been rude to my staff" and I said calmly, no I have only asked for her name. "Why do you need her name" and I said" you know exactly why". She then threatened me and says, "Another word and you are not flying" followed by "Don't you dare" several times.

I have explained everything to the Airport Manager Solomon, who half hearted gave me an apology for this bullying behaviour, but insisted, that I still have to take my shoes off, even if the problem was with the reflectors, completely blaming the machine, rather than blaming appalling bullying human behaviour from ISS security staff. This is not acceptable. Staff's name was Brittany and Tony (supervisor).

Jesse F.

Poorly managed company with inept talent managers.
Letting fully trained staff go who work on average an extra 20 hours per week to keep ontop of everything seems like a poor decision.

Moringa D.

Working for this company around the inner west on different locations great support
and leadership from area manager.
The results I have received from all workplaces management teams and their staff is just lots of appreciation and good positive feed back and so it is.

Nikola M.

Poor communication, payroll takes in excess of 3 working days to respond to a simple email request. Even when trying to call no one is ever available regardless of time of day. Some staff voicemail boxes are even "FULL" which highlights the lack of answering phones. Also the fact that they likely don't even listen to the voicemails which are left. No call back.