Haworth Guitars - Albion Park Rail, New South Wales

Andy C.

I had a really poor experience here unfortunately. Ordered some drum hardware online which said it was in stock and available for delivery within 2-7 days. Long story short, three weeks later and it's still not even been dispatched from the warehouse and the staff tell me they have no idea when it will even be shipped! Had to cancel the order just now sadly. No apology offered though, and for the entire 3 weeks I've had to chase them up. Not once did they send me an un-prompted update or reach out to tell me what's going on. Dreadful customer service. I was offered a $40 voucher if I continued to wait without any indication of when would arrive, but following cancellation of the order, this offer of $40 compensation has disappeared too! Really, really disappointing.

James C.

Service used to be excellent, now you’re treated poorly. Bought my Cole Clark from these guys back when they were in fairy meadow, and they were excellent. Helped me out a lot. Recently went with a question and they barely made eye contact. They made me feel stupid and couldn’t care less about my concern with the instrument. Offered no plan to address my concern, just handed back the guitar and got on with things. Customer service has dramatically decreased.

I also required a refund for something a few months back and it took over 3 weeks to process. I had to call the shop about 6 times to follow up, and they treated me with disrespect. They clearly have zero care for follow up.

Won’t be shopping here anymore. Sticker coming down of the car, too.

Nina L.

Polite staff but low communication making it frustrating to try to coordinate your own order. Have to go through multiple points of contact to get limited information. Unable to communicate with own suppliers or give accurate estimates of shipping after long periods of time. Not even able to give information on how a refund process would work.

Gary C.

Sourced my item direct from the product supplier at a discount price, which arrived safely within a week. Another happy customer 👍

Damien N.

Very happy with the service and communication from Haworth. Friendly and helpful staff identified a slight issue with the order but took steps to ensure the purchase was seamless by getting the item sent directly from the manufacturer. I was advised when the item was sent and kept up to date along the way and it arrived exactly as expected. Really couldn't ask for more.

Matthew R.

Fantastic Service! Fantastic Prices! Fantastic Product! 100% Fantastic! Thanks Haworths I'm always Super Happy with my purchases and Delivery Time frames! Wish all the Team and there families at Haworths a healthy happy Merry Christmas and 2025!!!!!
Rock On!!!!

Te R. K.

Amazing customer service from the staff and Jake who personally helped me. Will definitely be my go to music store.

Janie M.

Finally had a day off to be able to go in store. All I was after was to see about getting a strap button on my guitalele & a to see if there was a hardcase to protect it. With a knuckle knock on the base, I was told there wasn’t the support to provide for a strap button & no, there is no hardcase to fit it. Luckily the other music store close to my work, happily fitted a strap button after I showed them the sound difference in the base with a light finger tap. Then they found me a hardcase to fit my instrument in. I’m sure I paid them $40 more than I would have in your store, but I’m happy to pay that for good customer service