Goodlife Health Clubs Box Hill - Box Hill South, Victoria

Maribel M.

I do not recommend it, there are better and cheaper ones.
The facilities are excellent, but the cleanliness of the bathrooms is not the best, your payment system is very poor. This is the third time I have received a late fee, and I do not understand how this happens when I registered and authorized automatic payments. You should improve your payment system. I am no longer interested in continuing with the membership, as I find your billing practices to be very dishonest.
My contract was only for three months or 12 weeks, because I wanted to make sure everything went well before taking a longer contract, but they charged me for more weeks. Here I share the discounts they gave me:

10 October 22,39
24 October 32,39
29 October 32,39
31 October 22,39

9 November 32,39
14 November 22,39
21 November 22,39
28 November 22,39
5 December 22,39

16 December 10,00
16 December 22,39
19 December 22,39
27 December 22,39

2025
2 January 9,99
2 January 22,39
9 January 22,39
16 January 22,39

Irwin H.

The newest Goodlife Health Club, super impressed with the large space and new equipment. Definitely a step above the usual gym full of old machines and metal smells. The large space allows for different aerobic and anaerobic exercises. Plenty of classes and rooms. The Arena room was quite unique for HIIT and lots of PT classes, both individual and group available. Change rooms are clean and reception is always very friendly. Plenty of free all day parking outside which is very convenient, though without a car is hard to get to - just cause it’s Goodlife Box Hill doesn’t mean it’s in Box Hill, clearly I stuffed this up for myself when I first visited.

din

The facilities itself are actually quite nice but that is all the gym has going for it. The staff are probably the worst gym staff you will ever meet. The most lazy & rude workers I’ve ever had the displeasure of talking to. If you ever have any issues or enquiries, they will not help you. Seems like the workers just follow scripted excuses and refuse to actually help you at all, it’s like they’re robots with absolutely no human thoughts.
Be prepared to have to argue and prove yourself right before they even think about helping you in the slightest.
This is also not a one time thing, I’ve been a member for around 1.5 years and have had maybe 3-5 occasions where I’ve needed to speak to the staff, whether it be general matters, payment issues or anything. Every single time I’ve had to deal with a condescending attitude & a complete and utter lack of effort.
Seems like I’m not alone on this experience either, plenty of the other reviews say the exact same thing about how the staff are rude and are extremely difficult to deal with. They literally have a 1.4 star rating on the productreview website and heaps of negative reviews on Google, and growing to this day. In all honesty the staff have ruined this gym for me, I’d be looking at a different gym if anyone is thinking about joining.

Mervyn D.

Hi Mervyn,

Thank you for your email and time on the phone earlier today.

I do apologise for the miscommunication that seems to have taken place. As I mentioned, there are no notes on your account regarding this topic, which makes it hard for me to investigate this further.

As per our T&C's that I went through over the phone, you are able to take a guest with you to all Goodlife facilities every Friday, Saturday and Sunday during staffed hours, due to your Platinum access membership.

Inline with our guest visits, anyone who isn't a member of Goodlife who is wanting to access the club with you between Monday and Thursdays will need to pay a casual visit fee of $25.

Here is a snippet from the website regarding casual visits:

Above from Jamie at Hoppers ....

Today is Saturday and Without even Checking the Same Lady comes to me and says your not a platinum Member pay $25 .... reply Sorry do you know what you are talking i am Platinum Member Did you Check ?
Whats your phone number Oh Sorry you are a Platinum Member!

Honestly I don't care holding me up and checking things but there is way to approach people in front of others don't say things that will spoil someone's weekend and day especially the one with me that's battling so many things in life .... He just walked out and said don't want to get in here .... Grow up and STOP Targeting people.

Upgrade your systems properly, May be have some Colour's when cards are swipped Platinum = etc
Regular = etc ...

Don't stop people at the Gate for No reason especially while inducting others from what I could see ...

Thanks but learn this today treat others for the way you want to be treated .... You did the Job Last time communication was further carried with the club I signed up at .... and all was agreed on .... despite that you targeted me in public after one staff letting me in other seem to be acting too Smart.

Queyn L.

October 2023 update: used to be enjoyable, but group fitness has gone downhill. One of the body attack instructors, Dylan Dickson, seems to be a huge fan of freestyling his own classes and selling his dance business on the side. I've attended Les Mills programs at many other gyms and I've never seen someone as bad as Dylan. Notes on stage, doesn't know his own moves, and promotes his private business on club premises. Big thumbs down.
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Big gym with lots of floor space, multiple dedicated group fitness studio spaces and ample equipment. Very well appointed and well looked after.

Kaitlyn R.

I don’t understand how every time I come to the gym, some amenities are always out of order. Empty sanitiser points, empty paper towel, drink stations out of order etc. bathrooms just not clean enough. Not that hard to keep on top of this stuff so I don’t know why it’s an ongoing issue

Abdullah A.

Probably one of the best Goodlife gyms I’ve been to, very modern, big area with plenty of machines and weights for everyone. Staff are friendly and helpful. I just wish the boxing bags were open for use to everyone at all times as well as this would be a big attraction for many.

arjun T.

Long time customer here for 3 years. Recently I had to end my membership due to moving, and i was treated very poorly throughout the process. Firstly, they illegally tried to charge me for a “30 day notice of end” when the membership was advertised as “no lock in” and them saying they would help if anything went wrong. The receptionist - Jack, was making me feel really horrible with his sarcastic remarks towards my questioning. This is no way to treat a loyal customer who has been giving his money to this gym for years.