Glenrowan Kelly Country Motel - Glenrowan, Victoria

mandeep K.

We recently stayed at Glenrowan Kelly Country Motel and, unfortunately, had a very disappointing experience. We booked four triple-bed rooms via Booking.com, using the filters and options provided by the platform. Based on that, the rooms were shown as available and suitable for our group, including young children under the age of 8. We made our booking in good faith.

Upon arrival, we were accused of bringing in “extra people” and were charged additional fees — which we paid without issue. However, what was most upsetting was the rude and unprofessional attitude from the staff. Accusing guests of sneaking in “extra people” — when the booking clearly included small children and was made through a third-party platform — is not only unfair but also uncalled for.

The management spoke to us in a disrespectful manner, even though the confusion appeared to stem from a mismatch between Booking.com’s system and the motel’s own policies. If the motel has stricter occupancy rules or does not accept young children in triple rooms, this should be clearly stated in their listing. Guests should not be blamed for discrepancies caused by unclear or inconsistent information. If someone is running or managing a business that hosts families, basic respect and politeness should be the minimum standard.
We’ve travelled extensively around Australia over the past decade and have always been treated with respect by accommodation providers. Unfortunately, that was not the case here.

We hope the management takes this feedback seriously and ensures future guests are treated with courtesy and professionalism — especially when issues arise from miscommunication between the motel and third-party booking platforms.

Sarah K.

This place was easy to find and looked beautiful with lovely bright flowers and natural tone rocks.
The rooms had all that was needed, microwave, fridge and cuppa stuff.
Sheets and towels smelled amazing.
The service was lovely and easy to communicate with. Will definitely stay again if going to or through Glenrowan.
Lovely outdoor seating area to relax too.

Ross B.

Excellent centrally located motel run by a wonderful family that displayed excellent customer service and a friendly vibe that I really enjoyed. Rooms were well maintained and stocked with what you'd expect except the cookies, which were the best I've had at a motel! Thank you for having me and I look forward to my next visit.

John A. R. B.

What a great place to stay... very clean and comfortable.Val was a perfect hostess. Just park your car and you can walk to see all Ned Kelly's attractions. Also walk to the pub, bakery and coffee shops

KhushLeen K. (.

Disappointed with our stay. Booked 4 triple-bed rooms for adults and kids as these comes for the option when we search the accommodation to book with the number of persons via Booking.com— On arrival, staff were extremely rude and even racist, had to do extra payment. In 10 years of travelling across Australia, we’ve never faced this issue. If your policy is different, update your listing or add a clear note on Booking.com. Treat your guests with respect.

Jasmin J.

Great rooms, friendly and welcoming staff and fair prices. We loved our stay and the staff helped us out on short notice, we strongly recommend staying at the Glenrowan Motel.

Melanie G.

Absolutely lovely place to stay very central to everything we wanted to do friendly staff owner Val made us feel at home and the biscuits were extremely yummy nice to see a home made touch we will be telling everyone about this motel

Renee T.

My mother stayed at this motel overnight and unfortunately had a horrible experience with the woman at the front reception who is actually the manager. My mother is deaf and was treated disgustingly. When I phoned to make a complaint, I was told she could not understand my Mother and that "you should not let your Mother leave the house without phoning me before arriving". Like she is a child and I should not let her leave the house without informing any place she is going to Mind you my mother is 65 years old and is the most independent person I know and can lip read and navigate any conversation - in any circumstance if my Mother has issue with someone understanding her she will simply write down on a piece of paper to communicate - this vile woman instead just blew up at her. my Mum (who travels a fair bit) has said she has never experienced that before checking into a motel. Absolutely disgusting.