Glenray Industries Ltd - Bathurst, New South Wales

Jess C.

I utilised Glenray's linen service for a year, but my experience has been far from satisfactory. In November 2024, they abruptly ceased providing linen due to ongoing logistical issues, including frequent truck and machine breakdowns. I was given just over two weeks to arrange alternative linen, during which I received minimal and often incorrect information.

I was assured that I would receive a refund for unused linen; however, after returning the items, I was informed that no refund would be issued. This lack of clarity was incredibly frustrating.

Several common issues plagued the linen service, including:

- Quality Control: The quality of the linen often fell short. I frequently received items that were stained or had holes, leading to them being returned unused.

- Sizing Problems: Sheets rarely fit the beds properly, which added to the inconvenience.

- Order Discrepancies: My orders were often altered without any notification. For example, I would order queen sheets but receive king-sized ones instead, or I would request bath sheets only to be sent inferior bath towels.

- Pickup Challenges: Arranging for the pick-up of dirty linen was a hassle. Dirty linen would sometimes pile up, and I found myself having to order new linen just to prompt a pick-up.

Given these persistent issues, I had already planned to discontinue the service in early 2025. Unfortunately, Glenray's logistic problems expedited this decision. I unfortunately cannot recommend their linen service to anyone seeking reliable, quality linen.

Idryss

Edited for update: Company has taken steps to address this issue with employees concerned. It is refreshing when a company is willing to ensure community expectations are met and work with the community. This bodes well for those who wish to engage with them.
Receptive to feedback and willing to improve. Good traits for a company involved as they are in people's lives.

[Original
Company employees smoking in public parks, arms length away from children playing. Such a caring place, caring for our children's future right there.]

Antonino A.

A place that really cares about all persons.
Will go the extra mile to deliver on their promise.
Thank you, and continue with helping "All Abilities" with their lives.

Christine B.

Experienced industry and seem like a great team of people if you need there services.

John M.

I have found that Glenray has always tried to do its best for their clients weather internal or external.

Caroline M.

Terrible

tony M.

I used to live there I’ve moved out they still don’t send me my mail to the correct address even though I know where I live

Luke P.

This place is paying workers as little as $2 an hour you should be shamed off your self