Genneral Staircase - Wetherill Park, New South Wales

Introduction to General Staircase

General Staircase, located at Address: 12b/13 Davis Rd, Wetherill Park NSW 2164, Australia, stands out as a reliable contractor specializing in stair construction and modifications. With a phone number 296097777, potential clients can easily reach out for their expertise. Their website, genstairs.com.au, offers a comprehensive view of their services and portfolio.

Characteristics and Specialties

General Staircase is renowned for its stair contractor services. Their specialization doesn't just limit to building new stairs but also includes renovations and accessibility solutions. A notable point of interest is their commitment to wheelchair accessibility, offering both entrance and parking lot that are accessible to wheelchairs. This demonstrates their dedication to inclusivity and ensuring their services cater to a wide range of needs.

Location and Contact Information

Situated in Wetherill Park, NSW, Australia, General Staircase is conveniently accessible. Their phone number is readily available for inquiries or to schedule a consultation.

Online Presence and Reviews

The company boasts a substantial online presence with a detailed website and a credible Google My Business listing featuring 32 reviews. The average opinion on Google My Business is commendably high at 4.1/5, indicating a strong track record of customer satisfaction. Reviews suggest that any initial issues were promptly addressed, with representatives like Kim, who was praised for her professionalism, making the process smoother. Clients express enthusiasm about the quality of work and look forward to the final outcome.

Recommendation for Potential Clients

For anyone considering a new staircase or needing modifications, General Staircase is definitely worth reaching out to. Their ability to address and rectify issues, coupled with their wheelchair accessible options, shows they prioritize customer needs and comfort. To get started, visiting their website at genstairs.com.au is the first step. Here, you can learn more about their services, view project portfolios, and get in touch directly. Don't hesitate to contact them to discuss your specific requirements and to learn how they can transform your space with their expertise.

👍 Reviews of Genneral Staircase

Ann L.

1/5

Called this company a number of times with no return calls and eventually called to ask to speak to someone and was advised that they are not taking new clients as they have too many clients. My advise is for them to close their website down or put a sign on it to say they are not returning calls.

L K.

4/5

After having a few issues with them, a contact from the manager and a rep coming out to discuss plans moving forward, all issues have been rectified, kim the rep was great and look forward to seeing the outcome of there work. Will update when job is complete.

earl S.

1/5

They have the most incompetent drivers I have ever encountered, you should make sure they know the road rules before they are allowed to drive their Mazda utes with your markings on them

Jason P.

3/5

Changing from 5 stars to 3 as they are good, but it's all on their terms and not easy to deal with. Can't fault their quality though.

wass A.

5/5

We had the privilege to see talah, who answered all our questions professionally although not responsible for our profile. We left satisfied and happy with our final decision. I recommend this company for the trustworthiness of it's employees and consultants such as Talah.

Allan T.

5/5

We have been looking for a builder for 3 years to complete Balustrades to our stairs. Some how we kept attracting the wrong builders as many seemed to have no idea so we gave up ! Can you believe that one Guy drew a circle on a image of our stairs and said it would look some thing like this and then quoted a ridiculous amount ! 2 Months ago I happen to see a General Stairs Van and wrote down the number. I then called and was put through to a sales person ( Kim Dang ) who invited us to their showroom ! We thought a good start so went !. On arrival we meet a very professional Kim Dang who takes us to the showroom and then studies our stairs and recommends the best balustrade ! We thought we were in heaven ! But get this , she then produces a computer with an image of our stairs and Lounge room and the adds the images of the stairs so we can see the finished job !! My wife looked at me stunned ! Kim then issues a quote which was very fair price . Unbelievable after 3 years . I'm thinking how did I miss these guys ! 2 weeks later they are on site to measure and then another 2 weeks the installer ( Jason ) arrives who is the most professional tradesman we have ever had in the house ! Take it from me if you are talking to anyone other than General Stairs you should stop talking and call Kim Dang at General Stairs. If anyone wants to verify this story then feel free to contact me. Allan Tieste.

Dennis

1/5

Good from far, far from good, the final product of our stairs is average at best, the customer service has to be one of the worst, it takes days of multiple of calls and messages to get a response, which then takes weeks to have someone come out to see the issue. The tradies themselves are great to deal with, but the final finishes was still below par

M R.

5/5

Robert Nguyen... (5 stars service) write down this gentleman name.. he was so profissional, helpful and very knowledgeable. He attended our case after we were referred to him by our builder. Robert worked out different solutions and options to get the staircase arrangement that fit what we needed in our new home. Very clear and honest person.