Geelong Helicopters - Geelong, Victoria

Introduction to Geelong Helicopters

Geelong Helicopters stands as a premier helicopter tour agency operating from its base at 1A Yarra St, Geelong VIC 3220, Australia. With a dedicated phone line at 422515151 and a comprehensive website at geelonghelicopters.com.au, the company offers a range of exhilarating aerial experiences within the Geelong and surrounding areas. It’s a highly regarded business, evidenced by its impressive average opinion of 4.6/5 based on 40 reviews on Google My Business. This suggests a consistently positive customer experience, centered around professionalism, adaptability, and a genuine passion for showcasing the beauty of the region from above.

Location and Accessibility

Geelong Helicopters’ strategic location at 1A Yarra St places it in a central area of Geelong, facilitating easy access for clients. The facility is designed with accessibility in mind, boasting a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that individuals with mobility challenges can participate in the tours. Furthermore, the company accepts credit cards and debit cards for seamless transactions, removing any potential barriers to booking and payment. This commitment to inclusivity demonstrates a customer-centric approach that prioritizes the comfort and convenience of all visitors.

Services and Specializations

The core service offered by Geelong Helicopters is the provision of helicopter tours. These tours are meticulously planned to showcase the diverse landscapes of Geelong, including the Bellarine Peninsula, the Great Ocean Road, and the city’s vibrant urban core. The pilots, as highlighted by numerous customer testimonials, are highly skilled and knowledgeable, providing informative commentary about the areas they fly over. They demonstrate a remarkable ability to cater to individual needs and preferences, offering a personalized experience that alleviates any anxieties, particularly for those with a slight apprehension towards flying. The emphasis on adaptability and a ‘dream come true’ experience suggests a commitment to exceeding customer expectations.

Customer Feedback and Experience

The overwhelmingly positive feedback received by Geelong Helicopters is a testament to the quality of its services. Customers consistently praise the pilots’ professionalism, friendliness, and expertise. Many reviewers specifically mention the pilots' ability to put passengers at ease, creating a relaxed and enjoyable atmosphere. The pilots’ casual yet professional demeanor, coupled with their willingness to engage in lighthearted conversation, contributes significantly to the overall positive experience. Several reviews emphasize the pilots' informative commentary, providing valuable insights into the local area and its history. The consistent references to a ‘dream come true’ experience indicate that the tours effectively deliver on their promise of providing an unforgettable aerial adventure. The responsiveness and helpfulness of the staff are also frequently noted, further enhancing the customer's satisfaction.

Key Features Summarized

• Professional Pilots: Experienced and knowledgeable pilots providing informative commentary.
• Personalized Tours: Adaptable itineraries catering to individual preferences and anxieties.
• Accessible Facility: Wheelchair-accessible car park and entrance ensuring inclusivity.
• Secure Payment Options: Accepts credit and debit cards for convenient transactions.
• Stunning Views: Panoramic aerial views of Geelong and the surrounding region.

Geelong Helicopters is more than just a helicopter tour agency; it’s a provider of memorable experiences. The combination of skilled pilots, a commitment to accessibility, and a dedication to customer satisfaction positions them as a leading choice for those seeking a unique and breathtaking aerial adventure in the Geelong region. The consistently high ratings reflect a business that truly values its customers and strives to deliver exceptional service. The company’s proactive approach to addressing potential concerns, such as passenger apprehension, further solidifies its reputation as a reliable and trustworthy operator.

👍 Reviews of Geelong Helicopters

Mary H.

5/5

Had a wonderful experience on Saturday 19th April. The pilot was very accommodating and made the entire experience memorable. He catered to my being a little fearful and put me at ease. He was adaptable and the entire flight was a dream come true. Highly recommended

Bronwyn M.

5/5

What a wonderful flight. The staff member was lovely and helpful. The pilot was awesome, so informative about where we were flying, the pilot was very casual, friendly, up for a laugh, but at the same time very professional.
Would highly recommend the flights to everyone.
👍👍🤗🤗

Donna S.

5/5

I took my husband on the Geelong Helicopter ride to the 12 Apostle's. I could not rate this experience any higher. It was WOW. Beautiful coastline, stunning views, great commentary from our wonderful pilot Reuben (thanks again Reuben for the amazing experience). It was such a fantastic time, when in the area next, we will probably do it again.

Sadie N.

5/5

Anton and Matt took our family on an amazing adventure to the Twelve Apostles! We flew the coast line and took in the beautiful views in the best way possible! Anton was easy to communicate with for booking and we appreciated his flexibility in scheduling too. Thank you!!!

Paul M.

5/5

Superb experience, had a good laugh with the pilot, a lot smoother than expected and good value.
One not to miss 👍

sanyaa B.

1/5

The pilot was absolutely amazing. However, the young lady at check in point was extremely rude. I went there yesterday with my disabled mum and paid $530. Followed their instructions at all times. After the ride, we just wanted a minute to take photo as our memory. But the young lady told us no, other people are waiting and your mum is anyways too slow. It was extremely insulting. I am happy to pay more money and go somewhere else next time but would never come back to this business (only because of that female who insulted my mom).

Osheana

3/5

The pilot & the rest of crew was amazing. Treated me & my parents nicely & talked politely. However, the young woman who was present today talked to my parents & me rudely after the ride was over.

At the end, my mom wanted to take a photo of herself in front of the helicopter as she couldn’t take a one in the beginning of the ride & she said no & pulled her back a bit physically & said now you can’t, as the ride is over & that we need to leave soon. Moreover, she did the same to me when the crew was about to give instructions prior to the ride, as in she pulled me from my fore arm a lil bit forward asking me to move to the front (not so sure the ground crew members can get physical in this manner with their passengers but I didn’t heed that much of attention to that initially) & to my knowledge, there was no one waiting in line when our ride was ended.

Felt a bit of discrimination from that young woman towards us, because we are a brown family. Ain’t certain whether we’ll recommend this adventure service from them again to our friends & family if staff like this is present in the future, as this is how she treated us.

Anyhow, the view & the rest of the service was scenic & exciting & the pilot was really informative & friendly along with the rest of the crew.

Adrian

5/5

My partner & I had a fantastic flight today over Corio Bay, the Barwon river, Barwon Heads/Ocean Grove and Geelong city.

Everything from enquiry at the Waterfront, check-in, the flight itself and embarking was thoroughly professional. Anton our pilot was great.

Highly recommended company.