Fortune World Tour - Parramatta, New South Wales

sahil K.

They nice only when you book with them. After that they don’t care. Especially Harpreet their sales consultant. I have booked flight through him. I told him strictly that please do vegetarian meals in my flights. Me and my kids haven’t eaten anything in flights luckily we eaten and and some cup noodles in bags. Not only that my flight got canceled rang Singapore airlines they said there is no flight till next 20 days to go back. They said chcek with your travel agent we can’t do anything. Harpreet said he can’t do anything it’s flights issue. Anyway I told him apply for refund if they can’t allocate me flight for next 20 days. I paid $2000 one way flight back to Australia. I first he said they takes six months to refund it. Now it’s beeen more then a year I haven’t got single dollar May be airlines given them but he didn’t have me single penny. Dodgy people won’t recommend them

Ronak M.

⛔️Beware⛔️
Absolutely pathetic service. Taking the dispute further. Looking for professional advice. Keep canceling their flights just they call it RESCHEDULED. Gave them second chance aswell - but atom answering my phone call for refund my deposits . They put us in situation to extend our visa and now they asking for full payment in hours or I have to forget my deposit.

Dear Fortune world tour,

Again, we are in circle, your communications are not accurate about the situation- I am sure you have all email correspondence , the flight you promised us did not fly - got canceled. You call it Reschedule (which is I am still counting how many times - setting multiple dates on calendar). At times I was happy to fly with booked date but cancellation occur from our end. Given option was not suitable so I am asking my money back.

Moreover, suddenly you are giving me few hours notice period to make full payment or deposit will be forfeited is also unacceptable. You are making your rules T&C with holding my money.
None of your advertising or T&C was supplied to me at the time of booking saying booking money will not be refunded and forfeited in few hours.

I kept business open as-well from my end to consider for future bookings to help community operators, but your response today found completely unprofessional.

kartik S.

Never book tickets from this agency. I faced lot of challenges when my flight got canceled. The airline was happy to refund my money but these crooks told me that the airline is refusing the refund. After fighting for 2 years I got my money back but they have deducted half of the amount and refuse to share any details stating that data is confidential. However the airline told me that they have refunded the complete amount.

Gaurav G.

I had a very bad experience with the company which promotes as the best customer service experience.

I have been provided incorrect advise about my tickets. Further with number of attempts to contact directly and through the external agencies i have no luck with the response from the management.

The mark of a good customer service is not when things are going right, but when a customer is in need of help and company stands up with the customer, not abandon them.

Sikandar H.

AVOID - this travel agency.

Extremely poor customer service and will do everything in their power to obstruct refunds and gouge additional fees for services well above and beyond costs for differences in flights or any airline fees.

There are multitudes of better travel agents out there that seek to offer an actual service, rather than just insert themselves as middlemen to extract more money from customers and cause additional stress to unfortunate travellers

EDIT: I would also be skeptical of other 5 star reviews from accounts that have only one other review and heap praise on this agency. Concerning for fraudulent astroturfing of reviews, which would be in line with this business's practices.

Mitul S.

Flight got cancelled due to covid restrictions, been waiting for over 1 year to get my refund. After calling and emailing them 10s of times, I have complained to Fair Trading in NSW, Australia. If anyone has a similar problem, please complain to Fair Trading so they take serious action against this company.

Pankaj J.

Excellent Customer Service and its been almost 3 years I am booking my tickets with this agency. They are very helpful in all the aspects. Irrespective of multiple date chnage or requests they listen to you with Patience. Customer satisfaction is the key...Special thanks to Harshita.

Manish S.

I have been booking with Fortune world tour for a long time and I did it for myself and mum fewer times in last 5 - 7 years and had consistently good experience. We had good experience with Harpreet, so I keep asking for him every time I call them and he provides us best rates.

Keep up the good work guys.