Flight Centre Woden - Phillip, Australian Capital Territory

Stacey Watt

My partner went in to book us flights and accommodation.
Online self booking $704
Flight centre online $804
Flight centre in person $1034
Was going to use them as we had a gift card to use but they are such a waste of time and money. they will not let you use their giftcards online only in person and will not honour their own online prices.
Save you time stay as far away from these people as possible.

Ian Kinghorn

Miriam is so pleasant to deal with, friendly, knowledgeable with great passion for her work,with makes this whole process so stress free and easy.Contact her today for for your next holiday you will be so happy you did

Update 7/06/2024 - Another very enjoyable meeting with Miriam yesterday, who once again used her extensive knowledge and professionalism, to put together an exciting “Getaway Package “to the Gold Coast later in September

If you would also like to escape the winter blues in Canberra, then do yourself a favour and contact Miriam today for your “Getaway Package “ you most certainly deserve it

Augustine Brown Sakala

Today, we had the pleasure of meeting Aashutosh to help us plan our holiday, and we are absolutely happy with the service. He was incredibly patient and managed to secure great prices for us! Highly recommend booking with him for assistance with your next travel plans.

Rachel Harris

So after submitting four online enquiries and getting no response I decided to come in store, only to find that as well as closing an hour and a half before everyone else in the centre the team had pulled the door closed at 3:50. When I asked for a brochure your staff member was incredibly patronising, unfortunately for him I worked for flight centre for two and a half years. When I asked that he give me a brochure for Bali so I could book my trip myself (since clearly you don’t need the commission and minimum wage is enough for you, he gave me a South Pacific brochure. For those playing along at home Bali is in Indonesia, which isn’t in the South Pacific brochure. Being rude is one thing, but you should at least know the basic geography of one of the most popular travel destinations. No wonder all your stores are closing and you can’t afford to keep the doors open past 3:50.

Liz McDonald

Made an appointment to go in to Woden. as I have had great experiences in the past. Our experience this time was terrible. Beth was the flight centre representative and was extremely negative the entire time. Her attitude was disgusting. I ended up walking out not feeling like going on a holiday at all. Went home and booked it myself in the end for cheaper. Do not recommend dealing with Flight Centre Woden.

ANTONY AUSTIN

Really messed up service. Called up before visiting store and they advised to go to the store to redeem the gift card. Went to the store only to find that the store did not take walk ins but appointments only, person named josh advised that I wouldn't be able to get an appointment anywhere else as well without booking online. I called canberra center and got the appointment for the same time.

sara ryan

Could not have been any worse
Stuck in Vietnam with no assistance, speaking to FC people in South Africa. Spent life savings taking my kids to Vietnam. Beth didn’t inform us we needed 6 month on passports. Found out by accident and had to pay additional $1500 in processing priority passport fees. Copped it on the chin and didn’t complain even though did mention it to her because it’s kind of important information if you are going to be turned away from the country of your holiday. Then manage to get to Sydney check in at airline to find out we need visas for Vietnam- Beth also forgot to mention this. Flight centre sort partly for Sydney and instead of relaxing in a lounge I’m told to meet immigration in Hanoi and somehow 2k fee for urgent visas flight centre offer to pay for us? Like on what planet would we pay this given that is why you go to a travel agent…..why the heck do you go to travel agent if they don’t tell you these details such as country requirements now a fail x2. Awful start to trip. Get to Hanoi and have two hours with immigration meanwhile someone helps themselves to my bag whilst with immigration sorting out my visa that contains the travel card Beth recommended I get and has most of our trip money on it. When I realise belongings been stolen I ring travel card who tells me it’ll be 7 business days to return my money and I have to fill out a form. Four days later still waiting for the form but won’t have the money back for the trip any way. If it had been a credit card of mine I could’ve simply transferred so I wonder why anyone would get a travel card? Get to Hanoi lodgings Beth booked that are awful. We are on 12 floor- lift and air con and pool not working. Check out immediately and take my kids elsewhere and call flight centre and email- no response. Have only half money for trip now. Fly to Da nang. The hotel Beth managed to book for an extra 5 k to what I was quoted thinks I am marrying my 16 year old but no breakfast or inclusions so I am wondering why I paid an additional 5k. As this is simply money gone up in smoke. On call for two hours to Pauline in flight Centre in South Africa who offers me one free breakfast due to the circumstances- also got hung up on once. Dead set think the call has cost me at least 1k on international roaming. Still no word from flight centre Woden. Pretty sure my 16 year old could’ve done a better job. Absolutely diabolical and thinking of suing.

Doris Wallace

Woden Flight Centre does not even rate 1 star. Terrible communication and service.
10 weeks ago my daughter paid almost $4000 for family passes for a long awaited family trip to Disneyworld. 2 days before departure from Australia, she found the passes had not been validated and were unusable. She was told that it would be fixed before she landed in America.
It wasn’t and it still isn’t.
She was then told to repurchase the tickets at Disneyworld while they organised a refund. Another almost $4000 that she had not budgeted for, so I, as a pensioner sent her the money. Now 10 weeks later, still no refund and dismal communication by the travel agent.
I need my money back!
I am so disgusted with Woden Flight Centre. I have a friend who worked for a private travel agency in Canberra who is also appalled at this long wait and has said that this is not right and it should not take so long for the refund.
After all, it was the agents fault that the tickets were not validated.
I will be spreading the word to my many travelling friends…. and there are many, to never set foot in Woden Flight Centre. I certainly won’t be.

I should add to the comment made below by the ‘Owner’ …. The tickets were issued by Flight Centre Woden after being purchased from one of your wholesalers. The wholesalers did not validate the tickets. Disneyworld we’re not involved. They should have been checked by your agent before they were given to my daughter. So the fault lies with your agent. It is now 13 weeks since this happened and there has been no communication from Woden Flight Centre for at least 6 weeks on follow up. My daughter has put in a complaint with customer relations and given another timeframe of 3 weeks for communication. I think the time has come to take this further legally. So unprofessional.