Flight Centre Watergardens - Taylors Lakes, Victoria

Taylar A.

I had the pleasure of working with Grace to help send my son, Tanner to Croatia, and I couldn't be more impressed with her skill, knowledge, and professionalism. From the very beginning Grace took the time to understand our needs and provided clear, well organized information on travel logistics, safety, and necessary documents. She ensured every detail was covered, from flight bookings to accommodations, making Tanner's trip smooth and stress free. Her expert advice gave me peace of mind knowing he was well-prepared for his adventure. Thanks to Grace, Tanner had an incredible experience in Croatia. I highly recommend her services!

Richard H.

The worst travel agent experience I have ever received, and quite possibly the worst customer service experience in general. Unfortunately google requires a minimum of one star, however would happily have rated this business zero.

Visited Flight Centre as we required quick travel arrangements following last minute cancellation of our previously booked trip. Went in seeking expert advice and knowledge, however our consultant:
- Failed to consider our stated budget as we were immediately over this amount with flights, prior to even discussing accomodation
- Asked zero questions with regards to our travel plans and failed to listen to any information we provided
- Showed us interior pictures of an entirely different aircrafts cabin arrangement to what she booked us on, which was a key concern for our overnight long-haul flight and accounted for 3/4 of our total spend, AND…
- Showed us interior pictures of an entirely different hotel to where we had booked which led to confusion and disappointment at arrival and check-in, as well as during our stay

Despite only purchasing flights and accomodation, the booking process somehow took 1.5 hours, much of which was spent re-confirming details as our consultant frequently contradicted herself.

I will actively discourage family and friends from visiting flight centre for any future travel plans, as the experience booking our most recent trip was frustrating, overpriced, and possibly in violation of Australian consumer laws.

steve D.

Awful experience. We were happy to wait for 30 mins or even 1hour, customer service lady said come back then. We came back and she said come back another day. Instead of giving us the mix messages in the very beginning she could have been more clearer and precise. What a waist of time! I’d rather spend more energy on better customer quality appreciation

Unknown N.

Grace P is amazing and was so helpful with information and booking our flights. She was wonderful with our children too. Can’t recommend her enough! She’s got your back with travel!

Joshua P.

I couldn’t recommend Grace enough! Her customer service and genuine interest in my plans was the best I have ever received. Her knowledge was great and she even threw in some great suggestions. All family and friends will now be trusting Grace with our future holidays.

Pat D.

I really have to say, my experience with Flight Centre Watergardens was probably the best and informative experience I've had. A special mention to Grace, who provided me with everything I wanted and more. The professionalism from her definitely made my time there easy because booking holidays is a nightmare, and I walked away very satisfied and at ease. Thank you so much.

Margaret T.

I’d rate the service provided by Grace a solid 10/10! She was incredibly polite, friendly, and patient.

If you’re looking for help with travel plans or inquiries, I highly recommend Grace—she’s fantastic wouldn't want anyone else x

ebony B.

11/10 stars to Grace! She has helped me organise two big overseas trips quite last minute both times and has always been outstanding to work with! Keep up the amazing work and can't wait to book another trip with you! 🙂