Flight Centre Townsville Willows - Kirwan, QLD

Annie Smith

Nadine provided incredible customer service when I visited her at the Willows Flight Centre. She listened to my needs and expectations and was able to book flights for me to Europe. Her friendly manner put my mind at ease and I knew I was in good hands. Nadine was very thorough in her search for the best flights with the shortest stopovers. I was so grateful for all her advice. She was also able to recommend Travel Insurance and accommodation options. Nothing was too much trouble for her. I will definitely return to see Nadine for my next travel adventure.

duane strempel

My Flight Centre Agent is Riki Lee.
I've asked Riki for her help for 3 years running now and I can't recommend her and her professionalism enough. The experience and knowledge she brings to the table,for me is 10 out of 10.
She has answered all my questions instantly, provided me all the travel information I need to know for where I'm going, and has sorted any issues i may have with flight changes promply.I'm very happy, confident, and impressed with the service provided to me. Her co-workers are also a pleasure to deal with. Polite, happy and professional.
I highly recommend Riki and the Flight Centre team.

Keliena Seaton

Went in store and were told to come back in an hours time, to which we happily obliged. Came back to sit down with someone who then stated they could not help us, and even though there was another worker who was then free and offered to take us, she continued to pass us onto the assistant manager. The assistant manager emailed us once, and I then had to continuously follow up about a response to even begin organising a quote (1 month after our first inquiry). She responded that she would get back to me by the end of the week with a quote. 2 weeks passed and I sent another follow up email to receive an automatic reply that she is now on holidays for 2 weeks. Extremely unhappy with the service and will not be using this flight centre again.

maria Baira

I have been very impressed with both Nadine and Ricki Lee. The customer service and care were amazing. Nadine made my travel to Sydney and rent a car service easy to manage and Ricki Lee ensured I had a seamless return journey from Melbourne. I will make sure all my travel in the future and insurance accommodation etc is handled by the Willows branch of Flight Centre. Love your work.

Mitchell Grimes

Tia Wilkinson has helped my wife and I book a little getaway with no stress or any dramas. Was very helpful in all questions we had and booking process was very easy. We are very limited with our time due to busy schedules but she managed to book this and communicate with us very professionally without us even having to be in the store.

Thanks Tia, really appreciate your help

Shona Poppi

Nadine has now helped me with two holidays and I won't ever go back to trying so sort them myself.
She definitely knows her stuff - can source the most suitable accomodation, flights and activities, and all at the best price.
To top it off, Nadine is super friendly and nothing (even my 100 changes) are ever too much trouble.

Paul O'Brien

Riki-lee is our "go to" travel adviser in Townsville. She leaves nothing to chance and always provides alternatives that will either enhance the travel experience or reduce the cost. Her can-do attitude and great personality make dealing with what can sometimes be an arduous experience, a pleasure. I highly recommend Flight Centre the Willows and Riki-lee as an extremely professional and competent travel consultant.

Karen Davies

Rebecca at Flight centre Willows was friendly, professional and very knowledgeable. We had visited other travel agents in Townsville and Rebecca was hands down the best choice to help us navigate arranging our trip. Thanks Rebecca. You rock!