Flight Centre Townsville - Aitkenvale, QLD

elsie megan

took me far too long to write this, but Joel is AMAZING.
I ❤️ flight centre. I spent months panicking doing my own research for my solo trip to France and Flight Centre was so quick and easy. Joel explained all the options I had and how to go about flying solo, abroad for my gap year. He gave me such amazing advice and was so personal and lovely to speak with. I have been a bit nervous to embark on my adventure but Joel gave me the confidence that if there are any issues I will contact Flight Centre immediately and they will be there to help.
literally, 10/10 service from Joel- he knows his stuff so well and was so transparent about what he didn't know, so I highly recommend making an appointment, they are so helpful and know everything there is to travel.

Jean Shephard

Many thanks to Sarah at Flight Centre Aitkenvale for her help in organising my recent UK/ Paris trip. Great service and all went well. Sarah tended to all my queries promptly and professionally ensuring a smooth journey. I have no hesitation in recommending Sarah to other travellers.

Lesley Brown

Karly was a fantastic to deal with for our recent European holiday. She was very accommodating and followed up package providers to ensure we could achieve the holiday that we were wanting. Nothing was a bother. Wil use Karly again for travel.

Jasmine Higgins

I had an exceptional experience with Flight Centre Townsville, thanks to their outstanding team. As a female solo traveler, my journey took an unexpected turn when I ended up in the hospital and needed to return to Townsville urgently.

I reached out to Riki-Lee outside of business hours, and she responded incredibly quickly. Despite the original flights being non-reschedulable, Riki-Lee went above and beyond by coordinating with Stu to find a solution. Due to SIM issues abroad, I was unable to contact Stu directly, but he made sure to work with a family member of mine to handle the arrangements.

The level of care and consideration shown by both Riki-Lee and Stu was remarkable. Their service was prompt, personal, and genuinely supportive during a stressful time. Within a few hours, I received the flight details via email.

Even after my return home, Stu continued to assist me by helping gather the necessary documents for my travel claim, demonstrating their commitment to excellent service beyond the immediate crisis.

jeanne ronald

Thank you - Our trip to Canada and Alaska was amazing. A bit of a hiccup with Jasper with those wild fires, you got around it for us and we had a fabulous time 🙂

Thiruvenkatesh

i went to get a bulk booking quote which is about 52 return flights for one year but a guy over there seems not interested to give me a quote he didn’t even gave me options he just simply replies me and doesn’t care at all i think it’s better to call flights centre online and get booking done . very disappointing and unprofessional

Hannah King

I have booked with flight centre on several occasions and always have a good experience. Sometimes things are out of their hands but they always do their best to assist me. My most recent travel agent Nina goes above and beyond to follow up on issues and to get me the best deals possible. She's always willing to help and answer the million questions I have. If you're booking a big multi destination trip its great to have an agent who you can reach out to when things go wrong. Nina has been awesome for that!

Chayton Furnell

AMAZING Customer service from Maddy Smedley, I highly recommend this person! Very compassionate, understanding, patient, I felt as tho I was being understood. As someone with autism, I had to have things explained in HEAVY detail. Maddy was 100% with me all the way, very sweet. Was amazing when looking for the best price and ensuring that it was overall what i wanted. I 100% Recommend her service, she will treat you nicely and make you feel heard. Will defiantly be booking with her in any future trips. Her customer service was incredible. Dealing with us for hours ensuring to get the best possible result!
Thank you so much Maddy. Incredible. She deserves to be recognised.