Flight Centre The Pines - Doncaster East, VIC

Julian Walker

Absolutely terrible service.
Lisa came recommended so we spent some time together on Friday two weeks ago about our Europe trip. Promised a quote by that Monday,
I called Wednesday and was told she had the day off. So I left a message and emailed her again. Come Friday I still hadn’t heard from her so I decided to go back to the flight center office (as I had not been able to get through on the phone as it goes to message bank and the messages aren't answered) and see if she wanted another chance to look after us.
After lots of apologies, she promised to get us details that night. That didn’t come through until the next day. And it was just flights there and back on completely wrong dates in the wrong month.
What was promised was flights, accommodation recommendations and car hire throughout London, Italy, Barcelona, and Amsterdam.
In the interest of giving her another chance, I’ve now emailed her several times during this following week asking for the rest of the details and I have NOT heard a single thing a week later.

Absolutely disgusting service and professionalism, seriously cannot believe how terrible it’s been dealing with Flight Center at the Pines

Lucy Scott

I came in today and had the pleasure of Emily serve me to help with booking my two up coming holidays. She mentioned that she was only new to the job however you would not know this as she demonstrates a deep knowledge for travel and showed a lot of care & diligence towards me and making sure I get the best experiences out of my holiday. She has made a stressful experience an enjoyable one. Highly recommend and will use Emily for my future endeavours.

Carter Kingston

I have dealt with flight center a few times in the past but the experience I had booking my holiday and accommodation with Emily from the pines was absolutely terrific. She showed her knowledge with suggestions on locations and restaurants from her personal experience. Highly recommend booking through Emily.

Varghese Zachariah

Never ever again will I use Flight Centre after this harrowing experience. I've used them always but not anymore. I don't think this applies to all Flight Centre outlets. But this one has ticked me off badly.
Used them to get a leg of flight from Denmark to Iceland in June 2022. All appeared well until I got to Copenhagen airport to board and there was no ticket issued. What was issued was an itinerary that looked like a ticket. Long story short,got to Iceland the next day paying through my tail end,lost a days accomodation and car rental there.
That's not bad enough. I have come back and contacted the store manage Lisa, who had billed me happily initially. No luck. Despite repeat emails (lost count) to get refunded,no luck. Doesn't even respond to emails. Tried through Flight Centre and they have also tried to get this sorted. Could not help despite their genuine efforts.Kept redirecting me back to contacting her. 6 months in and I am talking to the Ombudsman. Very very disappointing.
Do yourself a favor, skip this joint. There are many other small personalized operators out there who will give you gold class service.

Boris

Absolutely terrible and will never use them again. They don't answer phones and their customer service is probably the worst I've ever experienced. To top it off we got stranded overseas at an airport when we went to check in. We discovered it was because Flight Centre had not confirmed the flight with the airline despite us having already paid for the flights. Be very cautious with booking any flights through this centre if you don't want to get stranded. We did not even receive an apology from them for their stuff up.

Marcie M

Appalling, appalling, appalling service. I was due to travel to South America on Wed 2 March. I could not reach my agent for over 3 weeks prior to make enquires and to get my tickets, which I’d paid for in October. At 5:30pm on Mon 28 Feb - less than 48 hrs before departure - she calls me to tell me the airline had cancelled my tickets. However that had happened over two weeks prior and I wasn’t notified. Since then, I can’t get a response to emails or phone messages about my refund and complaint. I’m out of pocket $5k and no communication from them. A message to their CEO rendered no reply. A voice message asking for a call back from their manager this Tuesday rendered no reply. Crickets is all I get. If you want to get appalling service after your money has been taken, this is the place to go… no stars is what I would offer..

Margrit Schupbach

Used flight centre at pines to book a flight to Switzerland and accommodation in Singapore.
Got day for hotel-transfer wrong and we’re booked in at different Hotel then on our itinerary.
When we got back went to see them to see what happened, but never got back to me .
So will never use that flight centre again

colleen stuckey

Excellent service from Taylah, booked all my mums flights and transfers. Will definitely be going back to her for my next holiday bookings.