Flight Centre Rouse Hill - Rouse Hill, NSW

Khurram S.

Very bad experience with Isha, one of the staff members. Went in for a quote. Was waiting and one staff member called to her desk who came to the store after us but was given priority (because the staff knew her). Isha called me, asked me to wait for 10 minutes which I didn't mind while she was working on her PC. She then started working on my quote but shockingly asked me to wait because another person she knew had just entered the store. Asked me to wait while she assisted her first. This store staff is discriminating and gives preference to people they know. Very poor customer service

Mariam I.

The one star is for the fact that we had an amazing trip (I created the itinerary and just needed someone to book it as my husband and I are both too busy), and for Steph, who saved us from what would have been an otherwise awful experience.

My husband and I are generally very patient, but six months ago we decided to give Vincent, who was new, a go. Unfortunately, this turned out to be one of our biggest regrets. After what was probably his easiest $22k booking, we quickly realized how many mistakes he’d made, despite us clearly communicating what we wanted. Dates were wrong, rooms were wrong, and flights didn’t align. We managed to fix these issues, but then, a month before our trip, we still hadn’t heard anything about our final payment being due. After multiple calls and emails, we finally heard back from Vincent, who told us he was off for a month and that our final payment had been overdue for over a week, potentially jeopardizing our booking. We fixed that problem, but it was stressful.

While we were on holiday, we asked FC how much it would be to extend our stay by one day, making it clear that we didn’t want any changes—just the flight price. I’d already checked with Emirates myself, but they said I had to go through FC. Vincent checked his system, confirmed no changes had been made, but then called me the next day (while I was overseas) to say he’d accidentally canceled our flight. In the process, he lost the seats we’d paid for, and our baggage was also affected. When I asked him to fix it, he ignored me, even though my husband called and was assured he would. Once again, I had to fix it myself.

The number one skill needed in this industry is organization, and unfortunately, Vincent just doesn’t have it. However, Stephanie was fantastic and really came through for us. I’d highly recommend her, as well as Kristy, who was always pleasant whenever we spoke on the phone.

We were hesitant on leaving a review but after the cancellation of the flight after telling Vincent numerous times not to make any changes just to price check, I felt the need to as this could of ended horribly for us.

Maria G.

Thank you Kirsty! I appreciated how thoroughly you planned our trip. Everything from our flights, arranging transfers, tour booking and to dealing with last-minute changes, everything was seamless. It made the entire experience stress-free.

GARY M.

Just popped in for a quote and was looked after by the lovely Stephanie. After giving us an hour of her time I was sold and will be locking in our trip to Europe in October. Great job Stephanie

Kay M.

I’m happy and very pleased with the staff at flight centre Rouse Hill especially with one who went out of his way to accommodate every thing I needed in my booking for my holiday regards KM

Mya M.

I just booked a trip with the help of Isha and couldn’t be happier with the service I received. Isha spent hours answering my questions and figuring out how I can get the most value out of my trip. Definitely recommend seeing Isha when booking your next holiday.

samantha D.

Had the best experience with Kirsty! She was so excited about planning our Trip. She was knowledgeable, friendly, and very helpful.

Caitlin M.

Vincent was fantastic helping me booking a complicated trip from different cities and flights in between. Great to with and understood what I was looking for.