Flight Centre Queensgate - Wellington

Address: Shop 110, Westfield Queensgate, Queens Drive, Flight Centre Queensgate, Lower Hutt, Wellington 5016, New Zealand.
Phone: 64800491482.
Website: flightcentre.co.nz.
Specialties: Travel agency, Cruise agency, Tour agency.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 73 reviews on Google My Business.
Average opinion: 3.9/5.

Location of Flight Centre Queensgate

64800491482

Flight Centre Queensgate is a well-known and helpful travel agency located in Lower Hutt, Wellington, New Zealand. The agency is specialized in providing a variety of travel-related services, including flight bookings, cruise arrangements, and tour packages. With their expertise and dedication, they aim to make your travel experience as smooth and enjoyable as possible.

Location and Accessibility:
Flight Centre Queensgate is situated at Shop 110, Westfield Queensgate, Queens Drive, Lower Hutt, Wellington 5016, New Zealand. This convenient location is easily accessible by both public and private transportation. For those with mobility challenges, there is a wheelchair-accessible car park and entrance available, ensuring a hassle-free visit.

Services and Specialties:
As a full-service travel agency, Flight Centre Queensgate offers a comprehensive range of travel-related solutions. Some of their key services include:

1. Flight Bookings: They can help you find and book the best flights for your trip, whether you're traveling for business or pleasure.
2. Cruise Arrangements: If you're interested in exploring the world through a cruise, Flight Centre Queensgate can assist you in selecting and reserving the perfect cruise package.
3. Tour Packages: Their team can help you plan and book exciting tour packages, ensuring that you make the most of your vacation time.

Customer Reviews and Reputation:
Flight Centre Queensgate has received 73 reviews on Google My Business, with an average rating of 3.9/5. This positive feedback reflects their commitment to providing excellent customer service and support.

Website and Contact Information:
To learn more about Flight Centre Queensgate and the services they offer, visit their website at flightcentre.co.nz. For inquiries or to book an appointment, you can contact them by phone at 64800491482.

Recommendation:
For a stress-free and enjoyable travel experience, consider getting in touch with Flight Centre Queensgate. Their knowledgeable and friendly team is ready to help you plan and book your next adventure. Visit their website today and take the first step towards an unforgettable journey

Reviews of Flight Centre Queensgate

David Louw

5/5

I had an enjoyable experience chatting with Jane, who helped me to find the flights I needed for my holiday abroad. She kept me updated all the time. The prices were great at the time of my booking. I will be back for future trips.

Paige Marie

1/5

Just wanted to come on here and say what a dreadful experience I had here today.
I walked in and was told everyone was busy and they’d be with me as soon as possible.
I was happy to wait, I sat and waited about half an hour or so, during this time I observed a few of the travel agents sit there and ignore the people they were booking flights for, they weren’t engaging with the customers just blankly looking at them every 5 minutes or so. Another 10 minutes went by and a lady came over and said she had another client who had an appointment so she’d be awhile, again I said I was happy to wait, she then said “what are you here for today” to which I replied “I was hoping to book a holiday” she then said “where to” I said “Bali” and as soon as I said that she snubbed me, I could tell she was completely not interested in helping me book this holiday. Since then I have looked through these reviews and seen that this awful customer service at this location has been mentioned, however nothing has changed. I have decided to go elsewhere to book my holiday, a place that I won’t be judged for the location I’m travelling to.
All I can say is I’m extremely disappointed and won’t be recommending.

Katelyn (Kate)

1/5

if i could give them no stars - i would.

Atrocious customer service - incredibly rude, unprofessional and clueless. & would not recommend to anyone!!!! Do not go here!!!

We were let down the first time we went there, but decided to return and give the agent another chance, after the 2nd visit we were a little more hopeful and were then disappointed with the lack of care and comms that came 2 weeks late.

Third time we went, the agent had no idea what she was talking about, no clue what airline was what & after an hour of wasting our time she then got her superior to help who was completely rude and unprofessional towards us judging us for travel decisions we had personally made independent of their service.

Steve & Elise

1/5

Unfortunately they weren't too helpful. We asked about how you go about compassionate air flights for a funeral. Unfortunately we were told to approach the airlines ourselves. We went to another travel agent and they told us not to worry they would do everything and told us what we needed to provide. Our friend has had good experiences the flight center that's why we went to them. Unfortunately fir us this wasn't the case.

semi uluiviti

5/5

We dealt with Len booking our first family trip. He was absolutely awesome and answered any of our questions or concern. He showed true professionalism and experience. Cheers Len

Nareman Bozooh

1/5

We have been dealing with a new flight center staff member who has not much experience in travel and we were not explicitly informed about red/blue ribbon... Also no email was received from them to detail how to claim a missing luggage.
When I called the center on day 20 after the return flight I was not been helped and told to wait for another day to see the person who we have been dealing with. Then on day 21 of our arrival, the staff member said you cannot claim the missing luggage refund as it is day 21 now, and this is after he asked another staff member which means he is not aware of the time frame as well. So he did not inform us about when to claim nor we did not receive email from Blue Ribbon on the day of purchase so how is it possible for us to know about the time frame?
So have asked to get contact of the Captain cover and told us we cannot and he will contact them and get back to us and it has been 4 days with no response.
Always been sending email and they hardly respond.

It has been a very unpleasant experience and I highly recommend visiting other travel agencies as your questions will never be answered as they have no clue of their job.

Peter Mark Guiney

4/5

We called in to get some foreign currency and were served by Molly who while undergoing training was helpful friendly and professional.

Marine Reach

1/5

Not impressed with service. Was enquiring about flights and of course prices the 'millennial' behind the counter (at which I had to stand while discussing options?) was clearly not interested in helping nor wanting to be at work. Her attitude was as if she had to suffer through my questions, came up with 2 prices, that were clearly high. When I literally said 'well I'm better off booking through ***" (a competition company) she actually answered 'yes'.