Flight Centre Penrith Plaza (level 2) - Penrith, New South Wales

simon wills

Jacqueline Booth has now booked 2 trips for our family she goes above & beyond for us ,she works so hard to satisfy her clients wishes & we really appreciate all your help and efforts you put in researching places to stay for us all ,even books transfers from Airport for us ,very hard worker & an asset to flight centre ,keep up the good Work Jac ( The Woollard Family )

Ahmed Mohamed

This is related to the flight centre in level 2 inside the plaza. I have been waiting for a quote from an agent there in the name of Jacqueline for more than a week. I have sent an email today to get a follow up, however no reply was sent. What a disappointment and waist of time, are you guys opening for business or what.

I will not go to this office again ever, and I do not recommend people going there.

Just an update, it took the centre less than one day to reply to my review, however they still did not respond to my emails. That place absolutely waist of time.

Note, the lady was so rude and ignorant when I was talking to her as she having difficulty understanding different accent. Please educate yourself as there are 160 different English accent!

Madison Sant

I walked in hoping to receive a quote for flights and advice about a Europe trip next year. I started to give the agent my dates but when I mentioned I had already booked the Contiki trip myself they told me they couldn’t help me out as I haven’t booked my whole trip through them! They were very abrupt and rude in their tone as well. I will not be returning as I have found helpful advice elsewhere.

Lisa Tierney

After recently being recommended to Nicole at Flight Centre Penrith Cruise, we will be using her services from now on to book all of our holidays. Nicole was so helpful in assisting us to plan our holiday, giving us options that we wouldn't of thought about. She was very patient with us to find the right holiday to suit our whole family and took care of everything once a destination was agreed on. Emails and phone calls were always returned promptly and nothing was a problem for her. We would have no hesitation to recommend Nicole to our family and friends. Thanks again Nicole for all of your help.

Tracey Surtees

My husband and I have been dealing with Nicole Gallagher from Flight Centre Penrith Cruise since 2013. Since then we have asked Nicole to arrange 2 USA/Canada and 1 European international holidays, and 1 large group cruise booking from Sydney.
Each time Nicole has gone out of her way to find the best deals and best value for money. Each holiday Nicole has booked all flights, transfers, accommodation, cruises and even on some holidays excursions. We have also found our Travel Insurance comparable to other companies. Accommodation recommendation’s has always been great. Nothing is ever to much to ask, Nicole is always happy to help and search on more information if needed. Nicole is very professional and friendly. On our second international holiday our 2 nights’ accommodation in Las Vegas was cancelled in error by the hotel, We rang straight through to Flight Centre Penrith Cruise and they dealt with the problem within a couple of minutes. On our last International holiday we contacted Nicole via email and asked her to upgrade our returns flights, it was done and confirmed within 24 hours. I can’t recommend Nicole enough. I have referred family and friends to the Penrith Branch and they have also been very happy with their experiences. We look forward to dealing with Nicole again in the future.

Joel Chaffen

Can’t believe how we were treated. Walked in hoping to look at brochures and speak to someone for a cruise in October 2024 for our honeymoon. We looked online for anything, however it could only look so far ahead. Unfortunately we got to the door and we’re spoken to very rude by the woman telling us we would have to come back another time because they were all booked out. They was no notification in store or on their website about needing to make an appointment. We won’t be returning after how we were spoken to and go elsewhere that has better customer service!

Cameron Honeysett

Melissa M is an absolute asset to her team! She has amazing knowledge in all areas of travel and knows how to work the system beautifully to get you the best price for your holiday! She’s easily contactable even in a pinch! Our flight got canceled the night before we left at 8:30pm And sure enough I was on the phone to Melissa at 8:32 and she had absolutely everything sorted about within half an hour! I could not fault her service and after we came back from the holiday she even messaged us to make sure we enjoyed our trip! We had an absolute ball travelling around America and are so thankful for everything she did for us! We will definitely be going back to book our next trip! Thank you Melissa M!

S Briggs

My husband and I are frequent flyers. We only ever use Rachael at Flight Centre because she is simply the best. Rachael is professional, kind, efficient, great at finding the right flights for us, always has great suggestions for us, no request is too small or too big, she does it all and with a smile! I have no hesitation in recommending her and Flight Centre Penrith Cruise.