Flight Centre Northland - Preston, VIC

Abbey J.

I had a deeply disappointing experience with James at Flight Centre Northland. My friend and I visited the store last Sunday morning to get a quote for a three-week trip to America. We were very clear from the start that we wanted pricing for both flights and accommodation before making any decisions. However, despite reiterating this multiple times, James insisted on quoting flights first and only providing accommodation options after we paid.
The store was completely empty, yet instead of assisting us on the spot, he handed us his card and told us to email him our details. This seemed odd, given that he had the time to help us then and there. I emailed him an hour later with everything we had discussed, and while he responded quickly asking for our personal details, things took a turn after I sent them through on Monday.
James assured us we’d receive a full quote by Tuesday morning at the latest. Yet, Tuesday came and went with no follow-up. I sent a follow-up email at midday to check if he had everything he needed—still no response. This was especially frustrating as he had stressed the urgency of booking Qantas flights that were supposedly on sale. Yet, instead of moving quickly as he had advised, we found ourselves chasing him.
A week later today, Sunday we finally received it. Not only were the prices higher than what was initially quoted in-store, but the quote also failed to include accommodation, despite our clear request both in person and over email. Given the delay, it makes me think we missed out on the sale purely due to the poor service.
At this point, we’ve decided not to book through Flight Centre. Regardless of price, we would rather work with a travel agent who provides attentive, reliable service and makes us feel like valued customers. This experience was frustrating from start to finish, and I wouldn’t recommend this location to anyone looking for efficient and professional travel assistance.

THE-GO-TO- D.

I walked in for a quote on my honeymoon with my partner and we both walked out with the biggest smile on our faces. All thanks to Katrina she was amazing, helpful and very thoughtful. In 1 hour we all had a laugh and became great friends would definitely go back and recommend. Thank you Katrina & Flight Centre

Ben S. O.

Danny was very w
quick on finding flights on our complex holiday plans. But we made a purchase from the original airway.

Rasha D.

I had a really good experience with KATRINA KENFIELD at the FlightCentre Northland office. She spent 3 or even 4 hours organising my trip and tours. I travel to Jordan, Egypt, Turkey, UAE, and Singapore. My itinerary was well sorted out, and all of my turs were booked with a reputable tour company. I was in great hands. Throughout the process of organising my trip, Katrina was so lovely and patient. I had some issues with one of my tours whilst I was overseas, I emailed Katrina, and she was so quick to respond. I really appreciated her service & care. I highly recommend Katrina and FlightCentre at Northland Shopping Centre.

Iva I.

So disappointed with the service from James at Preston Flight Centre. I replied back to his email and he never got back to me. I then went in to see him in person, gave my details again, called on Friday, called on Saturday twice . Was told that he was going to send me a quote in 30mins of that call but never did. No courtesy call to let me know, no email follow up -nothing. I feel like I'm chasing someone who doesn't want to take my business. Utterly disappointed as I was looking forward to booking this cruise that's supposed to be in 6 weeks hence the hurry.

RSM

Flight Centre Northland is a fantastic place to book your holiday! We had a great experience booking a holiday with Callum, would absolutely recommend his services. From start to finish, he's been supportive, informative and has made the process feel like we are chatting to a friend.

Don't be put off by wait times! The team are great at keeping you updated on wait times and once you start chatting, the team goes above and beyond to ensure you get to where you're wanting to go!

Vanessa K.

Danny from FC Northland has been amazing through booking all our family holidays overseas. He has managed to find us some amazing deals that we couldn't find ourselves after searching high and low over the net! He was super patient and was so helpful with booking our family holiday for the third time! Highly recommend Danny 🙂

bjorkstoothbrush

Came in with some questions as its our first time going over seas alone and Danny was very helpful! Didn’t feel any pressure to make any decisions and gave us some very good insight. Helped us another time to buy the tickets after having some issues and did so very easily. Thank you again !!