Flight Centre Mt Ommaney - Mount Ommaney, Queensland

David Lyle

Sara at Mount Ommaney was a pleasure to deal with & planned a perfect Cairns getaway for our family. Definitely recommend Flight Centre Mount Ommaney.

Colette Moore

My family and I had the best experience booking our holiday with Jesse at Mount Ommaney Flight Centre. We had a family emergency and we had to return home, he got us on the next flight out and even got us a refund on our other flight. Jesse is professional and efficient and I won't book with any other Consultant. Highly recommend Jesse!!

Anita Cutler

James Spencer was our flight center assistant which made our holiday amazing to Europe. Very helpful with recommending places to see and delicious food. Thanks James

Sirisha

⭐ -5/5
DO NOT BOOK YOUR HOLIDAYS WITH THEM! My experience with Flight Centre has been beyond frustrating. My flight was cancelled because the airline collapsed. After contacting the airline directly, I learned that Flight Centre, as the booking agent, needs to initiate any request for as a creditor for any sort of possible compensation if any. I’m not even expecting the money—I just want to see the necessary steps being taken and some transparency so I know they’ve done everything possible. But that hasn’t happened at all.

While they did eventually secure the remaining refunds of the activities and the stay, it only happened after numerous follow-ups on my end. My assigned agent, Dominique, is either away, sick or unavailable, and every time I call, I have to re-explain the entire situation. The answer I get? “She’ll help when she’s back.” Meanwhile, no one else is taking any responsibility. I’ve had to follow up so many times, and each time, it’s just another runaround with no real answers. I shouldn’t have to chase down customer service for them to do their job!

Flight Centre may handle simple bookings, but when real issues arise, they lack accountability and professionalism. As I have told them on email Real customer service means stepping up when things go wrong, not just coasting when it’s easy. If I could give negative stars, I would. Plan your holiday with someone else—Flight Centre is clearly incompetent and unreliable unless you’re giving them an easy task of just booking your tickets. I’m scared they’ll mess that up too, just do it yourself.

Eugene Clark

Sarah Jenkinson is just Da Bom. She spent time with us and made the whole experience just so easy. With her help and suggestions she made the whole experience a breeze from start to finish. Thank you Flight Centre. Will definitely use your services again. ?

Edip hjh22

I had the pleasure of being served by Jesse and what an absolute pleasure it was, he was extremely helpful in so many ways and made the process of booking a flight for my son so easy.
I will 100% be going through Jesse again.

Cristen Trillo

Never ever leave bad reviews but extremely disappointed with my visit today. I have a gift card expiring soon that I wanted to use as part of my payment for some accommodation. Can’t use Flight Centre gift cards online so was advised to go into a branch, to find that the same exact accomodation is an extra $400 on their in store booking system, when I asked why the hefty price difference since it was all through Flight Centre I was told that I’m paying for an in person professional booking service (a simple same state hotel booking mind you) and that “if I want the cheaper rate I can call and get someone from the Philippines”. Little did he know I am actually part Filipino and found this kinda rude - not to mention upon calling the call centre (after 8 calls to different 1300 numbers to find someone who could take my money) a kind Filipino advised me that they could not do the cheaper price either and it was the same rate as in store. Haha! So in order to use my gift card I must pay hundreds of dollars extra than Flight Centre’s very own app and website pricing. I am going to throw my gift card in the bin it’s not worth it with these people extremely outdated service look elsewhere for much much better rates and customer service!

Allan Commerford

Had a recent trip to Ireland both Northern and Republic.
It was a trafalgar tour plus a week self touring.
Abely organised by Amiee Luffman of Flight Centre Mt Ommaney.
The tour of this beautiful country went off without a hitch.
Highly recommend this tour and Amiee's' skill in organizing.
Thanks again
Allan C.