Flight Centre Gungahlin - Gungahlin, Australian Capital Territory

Pete

Tara was amazing. I was unable to visit the store personally, so everything was done via phone and email. Tara made the whole experience a breeze and was able to find the best availability and price to bring our grandson out from Canada.
The best Flight Centre in Canberra!
Thanks Tara.

Sheilon Star

Well they close before their advertised time of closing. Went their 5Pm on a Friday immediately after work but the plastic barrier was already inplace tho there’s a couple of staff inside ☹️ i have been calling on 2 of my lunchbreaks with flight centre and have been transferred to too many departments in every occasion until my lunchbreak’s up. Hoping visiting in store will be fruitful but gotta wait for next week now! ?

Bruce McWatt

Booking cheap flights from a to b return isn't hard. But lining up international flights with stops is easier with the help of professionals. Tara made the process, including baggage limit pitfalls and even travel insurance considerations far less taxing. Go see them. Save yourself the headache.

Tex “Tex”

Will never do business with flight centre again.
Initial trip planning fine after finally getting in to talk.
But after trying to get tickets\info that have been paid for has been a nightmare.
Booked months ago ever since the Gungahlin store never answers the phone, the agents don't respond to emails, I've had to send several emails, with a gap of weeks in between before getting a response. We are leaving for a US trip in 6 days and don't have the tickets for Disneyland. It seems the moment you pay they try to ghost you. Super unprofessional I would advise if you have an option steer well clear of flight centre.

Raymond Pollock

when i went instore and made my booking for my holiday, everything went smoothly. not the best instore service but not the worst. at the end i was told by the agent she would email me a copy of my itinerary. and confirmation of airport transfers. its been 1 month i still havent received that email. the agent said any drama's to email her, i have sent emails to her only to receive an automated response say they only communicate in person and to call their office to make a booking. those call's go un answered, as ive tried calling multiple times a day. i am unable to go into to make a booking due to having to work interstate until late july when i come back to the A.C.T. the follow up customer service has been extremely poor. id consider cancelling but they would still make money out of me in fee's.

Kelsey Walsh

Update #2:
Thank you Karli for being extremely helpful and accommodating. I appreciate you following up promptly and your customer service is excellent! You are clearly extremely busy and I appreciate the communication and time you spent helping me book flights!

To the company - I think post covid you need more staff at Gungahlin and/or to open weekends. Each time I went in the staff we’re constantly busy and this results in the experience I originally had (not their fault). Karli is an asset to your business and I appreciate the work she did for me.

Update #1
After posting this I received a quote that evening (after business hours) Karli has been extremely helpful.

Original Post:

I would give 0 stars if possible.

Originally emailed for a quote for flights 26.07.23 to Cherie after she provided us her card. After numerous follow up emails and no response I went in 04.08.23 and spoke to Karli who I forwarded my email enquiry too. Karli received the email while I was there and advised I would have a reply with prices 07.08.23. It is now late on 09.08.23 and I still have no quote for flights. I have to add, this centre is by appointment only and I was advised it’s easiest to communicate via email!

I’ll be going to another agency to book my flights. If obtaining pricing for 4 people is this hard with the flight centre imagine if I needed their assistance while overseas! You’d be stranded!

Kylie L

Karli was outstanding!! She was so kind and knowledgeable in our first meeting talking through our options. She then booked an 8 week trip across 11 countries for us and she did not miss one detail! We loved our time with Karli, her warm and funny nature made her an absolute pleasure! We will definitely be back to see Karli and book out next trip!!

Alison Rowley

We entered the store today and not one person acknowledged us. Of course we didn't mind waiting but not one person said hello, asked what we were after or offered any help. Craig walked in after some time and offered to help. We hadn't made an appt so we understand he couldn't help us there and then but he said email him with our travel plans and he would book it for us in the afternoon. We had everything worked out and emailed it to him. We rang him after a couple of hours and he said, "I will TRY and get to it." We had to have this trip booked today as the the travel vouchers expired the day after and they weren't open. He also knew this. With nearly $2000 in vouchers to be used we were not going to risk losing this money so he could TRY and book our holiday even though we had done the work for him pretty much. We rang our local flight centre back in S.A and they sorted it within 30 mins. They assured us not to stress and they would sort the holiday out in-between their appts they had booked. Craig was not very accommodating or welcoming from the start
...do not recommend!! Very poor customer service.