Flight Centre Eastgardens - Eastgardens, NSW

Sammy

Caroline M, thank you so much. Organizing an emergency trip back to the motherland to be with my family during this tough time. Connecting flights (Sydney to Auckland then Auckland to Whakatane, return) and looking for the best deals whilst also taking into consideration my comfort. Was also great to have a bit of a laugh. Very grateful 🙏

Not O. B.

Jodie!!! I cannot give Jodie enough of a wrap for how helpful, kind, and enthusiastic she was in the whole process of planning our trip to Canada. Jodie went above and beyond to ensure ongoing communication and servicing any questions we had. Despite us being hopeless at booking, she made the whole experience seem easy and was very patient. She was a true professional and a great personality. If you need a trip done right go to flight centre Eastgardens and ask for JODIE! I guarantee you won’t regret it. Thanks Jodie, you are a star!!!

Lizzie M.

(having to edit as the response from flight centre isn’t correct, it isn’t the airline who is the problem or controlling the wait for the refund it is flight centre themselves and seems they only communicate through bad reviews as cannot get a hold of them myself) Abismal service, still waiting on a refund from almost 3 months ago (cancellation by airline was 5 months ago). For clarity I have spoken to the company before posting this review and they said that they do in fact have the money for the refund I just haven’t received it. I was told I would receive an email confirming the refund amount and where it’s going to but shocker they haven’t sent it and close early today and not open tomorrow. The refund was already received and instead of letting the customer know they decided to just not do their jobs until asked. I would like my £500 back please

Ritesh M.

I am a very frequent traveller and have been using Flight Centre Eastgardens for 5+ years now all thanks to the incredible service from Clare Elder! 👏🏾

For every trip I have done, especially the big ones including Europe (3 months), USA (2 months) and New Zealand (1 month) as well as international cruise ship holidays (P&O and Royal Caribbean), Clare has gone above and beyond in ensuring everything was sorted for me, kept me in the loop with any updates and made me feel like I was always prepared with nothing to worry about. 🙏🏾

I have two upcoming trips to Asia (2 months) and South America (3 months) which Clare has been super fantastic in making this dream a reality for me! 🙌🏾 Clare has managed to find me great deals with flights, accomodation and tours — especially as I am doing this as a solo traveller! 🧳 She has been super on top of communications with tour companies and airlines which has relieved me from organising this all on my own. I wouldn’t dare of thinking to book a trip without her knowledge, guidance and passion for her job!! ⭐️

I cannot recommend Clare enough for everything she has done for me and also a big shoutout to her for assisting with when my travel plans were unexpectedly interrupted due to the COVID-19 pandemic — she is an absolute superstar and I will continue engaging with her each time I travel! Thank you Clare!!! 🤩

roo

Worst flight center outlet
Rude ladies
They ignored the customers
Gave a dirty look and just didn’t wanted to help.

Mere

If your coming here ask for Vanessa. She is amazing, went above and beyond for us. Extremely prompt with her email response. Highly recommend Vanessa!

Mia M.

Made an initial appointment to see Caroline about possible overseas travel. She is very patient and understanding. Lots of searching to find best options or deals for me.

Update: hotel accomodation you pay for..you do not get! Paid for a double room..ended up in a single room..and now for my return journey/ stay.. had to pay extra for a double room..even tho i had paid for it from start. Consults blaming wholesalers! Will be demanding refund ASAP!
Many emails say issue has been solved! Yes..solved by me paying extra again to get what I want!

bonnie L. W.

From start to finish I have had the worst possible experience dealing with Caroline from Flight Centre Eastgardens.

From charging me hundreds of dollars more than the advertised rate for my flights, to failing to send me my documents or providing any real service after she already had my money.

Once you’re booked in with Fight Centre they can ask any amount of money off you and chalk it up to ‘fare difference’ even when the airline confirms there is none. They hold your booking hostage and the airline itself can’t even touch it.

Don’t believe the advertised ‘24/7 global assistance’ claim that Flight Centre makes as well. I was always reverted back to the agent during Australian business hours even though I was on the other side of the world and needed urgent assistance outside of Australian business hours.

Due to delays in the agent getting back to me and taking days to make a change, I lost hundreds of dollars and five days of my trip with no support or compensation from Flight Centre.

Flight Centre’s culture of protecting the agents commission over servicing their customers needs to be addressed and resolved before I’ll ever book through them again.