Flight Centre Canberra Centre - Canberra, Australian Capital Territory

Leonie

Nancy was the most amazing travel agent a person could ask for. She always made time to fit us in for an appointment, regardless of how small the issue was. As an inexperienced traveller, she was willing to answer all my questions, regardless of how trivial or pedantic they were. All documents were printed and given to us at our last visit, as well as how to contact for help if needed. She gave us other handy hints for ensuring access to tickets purchased. She was able to help and reassure us in so many ways. I cannot recommend Nancy high enough. We leave for the Mediterranean in two days and I'm feeling confident she has covered everything. Thank you Nancy

Maria Boyle

My friend and I recently booked a Cost Saver tour of Britain and Ireland through the Flight Centre in Civic, ACT. We have recently returned from our amazing trip and I would like to acknowledge and thank Nancy for all her help and support through our travel process. Nancy offered us a high level of service through many meetings on many occasions, and was able to secure excellent travel arrangements for us in terms of flights, accommodation and the tour. Our holiday would not have gone as smoothly without her help.

She was available at very short notice to help us sort out an issue with our flights on our last leg of the journey in Perth very promptly which ensured our timely arrival back in Canberra. This would definitely not have happened without her.

I would highly recommend Nancy at the Flight Centre in Civic, she is an excellent travel agent.

Thanks so much, Maria Boyle

Nerida Winters

I cannot express my gratitude enough to Phoenix who designed my first two solo overseas trips. I appreciated his knowledge and suggestions. He quickly understood what I like and made perfect suggestions. Organising my holidays with him made my holiday experience a pleasure. I will definitely be back. Thanks Phoenix!!!

Samadara Banagala

Nancy is an amazing travel advisor who has helped me every step of my recent travel arrangements to Japan.

She is professional and very responsive to my requests. I will go back to her for my future travel plans without a hesitation.

jb 26

We had a meeting with Nancy & left with the good feeling ab her customer service. However she produced a quote that did not reflect our conversation, price was a lot steeper & terms of payment were very different. Also produced only half quote. When I rejected quote & stated my reasons Nancy came back with a very unprofessional bordering on rude reply still quoting ‘facts’ that were not true. Therefore will not ever be back & not recommend this centre to anyone.
It’s not that hard to say ‘sorry I missed the other part of the quote due to being very busy’ instead of inventing conversations & blaming customers for not communicating their requests (which were firmly made). Maybe writing it down would help her remember.
We have gone somewhere else now & got a much better service & price.

Brian Evans

Sensational service and followup. I am super impressed with Flight Centre. its when you have a problem you realise how good your agent is. I had a problem on a recent trip. Nancy Dave was fantastic. Had me rebooked all sorted zero stress to me. Thank you Nancy and Flight Centre Canberra City.

Anita Patel

Thank you so much to Ram Poudel at Flight Centre (Canberra) for his kindness and effort in helping us to resolve a difficult situation with Batik Air. Ram booked our travel from Canberra to Bali and when Batik Air cancelled our flights, he made what we anticipated might be a difficult process extremely straightforward. We rebooked flights with another airline and Ram organised a swift refund of our Batik Air fares. We felt very supported at a stressful time. We really appreciate that Ram and Flight Centre did this without any financial incentive; just the motivation to provide high quality customer care.

Kym Pumpa

I wouldn’t recommend flight centre to my worse enemy.

Flights charged 2days before I left and had to incur 2 extra nights accommodation, and my tours or visa wasn’t organised by flight centre Gungahlin ACT.

And all the stress the staff member and flight centre are nasty people. Wasn’t my fault I had to pay over $1,600 extra.

I understand why people book on line and not through these people