Flight Centre Brookside - Mitchelton, Queensland

Leyla Demis

We can’t thank Brookside Flight Centre and particularly Cassandra V our travel consultant for our wonderful recent trip to Japan. The communication, accommodation and activities organised was all exceptional and well organised. Highly recommend booking with this centre you won’t be disappointed. My husband and I are so grateful we booked with Cass as the experience from booking to going, was easy and meeting our needs.

Keehly

Recently went to Charlie to book our trip to Iceland. Not only was he the most fun to talk to but he went above and beyond to ensure we had the most incredible trip at the most affordable price. We had such a memorable experience at flight centre and will definitely be back to see him for our next trip.

Chloe Kelly

We were lucky enough to see Charlie to help us plan our first big trip overseas. He seemed to be just as excited as us which made us feel super comfortable and knew we were being taken care of. Couldn't recommend him enough! 🙂 We will be bringing back a magnet!

Elizabeth Walker

Highly recommend the wonderful and amazing Charlie at Brookside. He organised a brilliant 17 day trip to Japan however unfortunately a family member passed away just prior to our trip meaning we needed to cancel. Charlie has been so helpful and supportive in arranging our refunds and insurance during a stressful time making everything easier for us. I have never had to cancel a trip before but Charlie really understood and was so diligent and thorough giving us peace of mind. Thanks Charlie we appreciate everything and will see you soon to rebook our trip!

Daniel Mahon

I'd recommend Charlie to everyone. He helped us put together a jam packed trip through Europe, with tailored recommendations, great prices and awesome help planning out the itinerary.

We were really happy with the professionalism and price of our holiday, we've already booked a second trip with Charlie and will go back again.

Rachelle Smart

Charlie has been awesome to deal with during the booking process of our Euro trip. He got us a great deal on flights with a quality provider and assisted in booking accom, activities and inter continent travel. He was super helpful with advice, followed up when required but wasn’t pushy - it was always a pleasure to pop in and lock away the next stage. Have already recommended his services to friends, thanks Charlie!

Jude Crank

POOR AND UNPROFESSIONAL CUSTOMER SERVICE. Booked a holiday with a friend and all seemed fine. Paid our money and that is where the service ended. Emails not answered, phone calls not returned. And this was from a senior consultant. Went in-store after another unreturned call. No greeting. In fact, he walked straight past me and said nothing. Ended up being served by someone else who was very thorough (thankyou). Overall experience was negative. Made to feel unimportant and an inconvenience. Very unprofessional. Won’t be returning.

Tara Wolff

I had sourced a heap of internal South American flights on the internet and a cruise and sent all the details to Charlie who convinced me he could get cheaper and more flexible wholesale fares if he packaged them with the cruise. He booked everything as per my exact details, didn't find any better alternatives and the flights ended up costing us $900 more than if we'd booked them ourselves. The FC itinerary did not show the extra 10kg carry on baggage for one of our fares that we had discussed at length. Charlie assured me it was just a limitation of the FC itinerary system. I rang Latam airlines today, 2 days before we fly and they've told me I have no 10kg carry on baggage included. I've contacted Flight Centre Brookside and they are trying to charge me even more again to add the baggage on to all the flights. They record their phone calls so this could be easily verified that I'd been told baggage was included. Zero customer service. I've been fobbed off to their generic customer relations phone number where I'll have to explain this all over again. Zero ownership of their mistake!