Flight Centre Ballarat - Ballarat Central, Victoria

Melissa Farnham

At first, the experience was amazing.
I came in to discuss my first overseas trip and the travel consultant was lovely to talk to and enthusiastic about my hopeful trip.
Once the deposit was made he pretty much cut contact.
I have emailed and called numerous times to confirm that everything was booked and to see what else might be required (I have never travelled overseas before and just wanted confirmation everything was going ahead)
I made sure not to badger the consultant, 3 emails and two phone calls, just hoping to speak to him to confirm.
He never returned any call or replied to any emails.
I'm beginning to get concerned that the commission was taken, yet no booking was made.
I have spoken to a different consultant twice, the first time I was told each time I would receive a response from the initial consultant via email. Still nothing.
I am terrified of going to take my holiday next year to find out.... There is no holiday

Angela Costigan

After paying for a $16,900 trip, I’ve been calling, emailing, and trying to get their errors fixed for my bookings, yet they say “we will call you back” or “I’ll email you tomorrow”, but they never do!!!

All booked over 12months in advance, and they have all the rooms wrong!! I need it fixed but they cannot seem to do it! Useless!! I will NEVER book through them again, and I will be sharing my experience with everyone I know!

I honestly feel like I’m dealing with morons!

Markki

I booked my first European holiday for my family and myself with Claire. Her expertise made it an easy and quick experience. Claire was able to provide invaluable information on travelling with my elderly mum and her friendly mannerisms were motivational. I walked out with a smile ?

Shannon Smith

Claire Morris is such a wonderful agent, she gets you, she'll go above and beyond for you and she'll find amazing deals you'd never even considered. Can't recommend her highly enough, I have my dream Italian trip coming up for my birthday and it's going to epic...all thanks to Claire NAILING the brief I gave her! THANK YOU!!!

tania hokai

I would like to thank Danielle Spero for her professional and beautiful manner , she was very efficient, thorough and very Assertive. She walked me through the unaccompanied process and was very clear from start to finish . I will not hesitate to book with her in future .. thank you so much honey for making my day easier. Kind Regards Excited Grandmother.

Janelle Peart

Hi my husband myself and another couple are going to Bali in September,we are going through Alexandra(Ally) for all of our help and we think she has been amazing,always happy and smiling and has put our minds at ease about our trip,she has done it all. She replies to my Emails straight away(and there has been a few) and has not judged me for any silly questions that I have asked(again there has been a few). We recommend Flight center and most definitely Ally. Thank you for the laughs xxx

Amy Mann

We are so happy with the service we received from Alex! She did a wonderful job in helping us plan our first overseas trip!
Thank you so much Alex for helping us have a wonderful stress free family holiday!

Michael Jones

Alex was more interested in chatting about herself, rather than focusing on our itinerary. I had to call twice to find out where our vouchers were. When I did speak with her, she suddenly found them and booked a meeting for the next day at 11am. When I arrived, she had double booked appointments. After waiting 30 minutes I gave up and simply asked the next free consultant for help. He was amazing, he called all the vendors and also discovered we had been double booked on two day tours on the same day. He sorted it out in a very professional manner.