Emerald Central Hotel - Emerald, Queensland

Stuart R.

We arrived to an old, but clean and highly perfumed room. The pictured chair attached could not be sat on and should be removed. The TV doesn’t work, there are no extra pillows or a blanket as the guest information manual says there should be. There is only one plate and one bowl when there are two people. The internet drops out continuously so it is easier to use our phone data. There is no one on site to speak with although there is a number to call. The keys were in a key box. For the high price we paid through booking.com for this room, it is a disappointment and we are glad it is only one night.

Naomi R.

Our stay felt like something out of National Lampoon’s Vacation. We arrived at 7 p.m., exhausted, and checked in using the security safe beside reception, only to find it unlocked and the code unnecessary. Outside our room, a mining truck was parked directly in front, and a broken chair was discarded beside the door. The door was flaking at the bottom, scattering wooden chips inside each time it was opened. Inside, the room was stifling hot, and figuring out the outdated air conditioning required contacting after-hours reception. Even when working, the poorly positioned unit offered little relief.

Attempting to close the curtains caused both rails to fall off, and the soap dispenser broke away from the wall. I sat in the only chair, only to fall as it tipped over. A broken leg made it unusable, so I tossed it outside with the other discarded chair. The door lock was ripped off and poorly repaired, the pillows were thin and lumpy, and the bed ensembles were stained with odd reddish-brown flecks. To top it off, the pool was green, murky, and completely inoperable. The entire experience was disappointing from the moment we arrived.

Susan G.

Only stayed for 2 hours- both beds had fleas, bed bugs, mattress was stained, chairs were also stained, Upon booking, requested meals area, despite menu in room and checkin sheet stating opening times- no meals area

Adventure W. B.

I have stayed here before. Plenty of parking and a convenient location. Rooms are a bit tired and aircon wasn't great.

But I would stay again.

Doug K.

The worst hotel I’ve ever stayed in. Cockroaches greeted me at the door before walking in to my stinking hot room. On entering I heard the shower running but was unable to turn it off. I was told a plumber was coming to fix (so they knew there was a problem) but after two sleepless nights they never came.

Restaurant seemed to be permanently closed. The pool was a lovely green colour with rust and dirt sitting on the bottom.

Good location but not worth the bugs / running taps / lack of maintenance to ammenities.

Tim M.

I enjoyed my short stay here. The rooms are nice and spacious. The WiFi worked really well and the amenities were clean. I accidentally locked myself out and the man who got me back in my room was lovely and friendly. I will be staying here again for sure.

Jarrod H.

The hotel is central to everything you need, room was a little outdated but clean and was an easy process for late check in and the pool was clean

Ric C.

These 2 pictures perfectly summarise the cleanliness and condition of the room. Front of house staff are lovely. But this place is run down, 20 years past due for renovations and generally a very unpleasant experience. Mattress was as hard as a rock, aircon impossible to sleep with it on, rattle from the fridge, and a leaking shower. The cockroach in the picture was 1 of 3 that kept me company in my room for the night.