China Airlines - Mascot, New South Wales

Address: Centre Terrace Building, Sydney International Airport, 1/10 Arrival Ct, Mascot NSW 2020, Australia.
Phone: 283399188.
Website: china-airlines.com
Specialties: Airline, Travel agency.
Other points of interest: Wheelchair-accessible entrance.
Opinions: This company has 15 reviews on Google My Business.
Average opinion: 3.9/5.

📌 Location of China Airlines

☎️283399188

⏰ Open Hours of China Airlines

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: Closed
Sunday: Closed

China Airlines, a prominent airline and travel agency, operates from its strategic location at the Centre Terrace Building, Sydney International Airport, specifically at 1/10 Arrival Ct, Mascot NSW 2020, Australia. For those seeking to reach out or inquire about flight services, the airline's contact number is 283399188, providing easy access to their customer service team.

The website of China Airlines, china-airlines.com, serves as a comprehensive resource for anyone planning to travel with them. Here, you can find detailed information about their various flight options, schedules, and travel packages. The site also reflects the airline's commitment to accessibility and inclusivity, as indicated by their wheelchair-accessible entrance at the airport, ensuring a smooth experience for passengers with mobility needs.

When it comes to opinions, China Airlines has garnered attention with 15 reviews on Google My Business, which gives potential travelers a valuable insight into their service quality. The average opinion stands at a respectable 3.9 out of 5, suggesting a generally positive customer experience, although there is always room for improvement.

For travelers looking to explore Australia or connect to various international destinations, China Airlines offers a reliable service with a focus on customer satisfaction. The airline's presence at Sydney International Airport means it's conveniently accessible for both domestic and international journeys.

If you're considering booking a flight with China Airlines, it's highly recommended to visit their website. Here, you can benefit from detailed travel information, competitive pricing, and the convenience of booking directly. The wheelchair-accessible entrance at Sydney Airport is another point of interest, ensuring that all passengers, especially those with special needs, have a welcoming start to their journey.

👍 Reviews of China Airlines

China Airlines - Mascot, New South Wales

Mark H.

1/5

We’ve been loyal #ChinaAirlines customers for years, but our recent experience was appalling. My wife, daughter (9), and I booked flights from Sydney to Taiwan six months ago, departing on New Year’s Eve. Despite booking so early, #ChinaAirlines seated our young child far from us on an overnight flight. Repeated phone calls and emails to address this were met with the same response: “Seats cannot be changed.” They tried to blame us for not selecting seats properly, though we had done so long ago. Somehow, our selections were changed, and their inflexible policy ignored our concerns about our child’s welfare.

At check-in, there was no resolution. Onboard, I asked the cabin crew to assist, as our daughter’s seat was well out of sight. Though I was assured she would be cared for, she was not. She repeatedly sought help but was ignored. She even attempted to retrieve her iPad from the overhead compartment herself, but she fell; a risky action no child should take. But CAL allowed this to happen.

We are flying back next week, and our daughter, now seated between strangers, is anxious and stressed. The welfare of children should never take second place to convenience (or sheer stubbornness). Shame on you, #ChinaAirlines—do better.

Anna G.

5/5

This is my first time travelling with China Airlines. I travelled from Sydney to SEOUL via Taipe return. I was abit nervous. Overall was happy with the service and flights. Would definitely fly with China Airlines again.

Deborah

2/5

China airline your customer service for English needs to improve. The lady I spoke to on the phone did not know much about a customer enquiry process. I had to ask her about the process time and their contact method to get my answer back. She sounded she didn’t know about it when had being asked. I had to grab her name just in case my request did not go vanished. Also I got hang up at the first call without an apology when called back.

K. N.

5/5

Really helpful and knowledgeable staff. I had an issue with my ticket, and they did a great job helping me out. Worth booking directly with the airline instead of codeshare.