Certis Security Australia - Macquarie Park, New South Wales

Simon C.

Just dealt with a guard at Adelaide Airport (shaved sides of his head and pony tail) employed by this CERTIS-SNP who was so unprofessional that he was making personal comments about the contents of my suitcase (after I had to remove a power bank) saying I had a nice watch in there. Got to my destination and after waiting1/2hr at the carousel… no suitcase! been dealing with Jetstar for a 1 hr hold on the phone and they couldn’t care less either. People like this should not be in Aviation security, highly unprofessional. I will find out who this security guard is and Jetstar .. well we’ve come to expect that of you.

M A. K. O.

the problem of certis is lately the employees are all taxi drivers and gas station workers of a certain descent. cos lets face it - theyre cheap. problem is- they lack local cultural awareness and how to practise local customs and manners. they talk to everyone like dogs with no courtesy. A please and a thank you go a long way . instead its - "go here", "sit" , "stay", "hands" up . "go".
thats fine for guys to stand guard over a factory- but you would hope for better for our airport- supposedly the pride of our city.

Catherine

I advised that my insulin pump could not go through the carousel and they obliged. When I told them my cgm could not be exposed to a body scanner they insisted I was wrong and said they knew better. The man at the front did not listen, he did not even know why I could not go through before saying I have to go through or “else you’ll get pat down”, unsure why this was presented in a threatening manner. I then said I could show him the website of the product that specifically advises against this, and that I can go through the standard metal detector. He then waved his hand at me, without explaining he had finally turned the machine off. Then said I should have taken my shoes off. I told him to calm down and received no response. Thankfully the woman who pat me down seemed apologetic for his actions. Security staff work in customer service, he should not be employed. I will be separately making a formal complaint - it is disgusting behaviour to have security checks be presented as a threat by a male security guard. Disgusting.

Dai S.

The explosive trace screening guy and his supervisor Vaimaru at SYD airport T3 were absolutely rude and brainless. They claimed the rule without any official source and it was nonsense but just made up by themselves. They thought they were rule makers and can treat passengers as puppets? No way. Zero rate if I would give!

Jamsamwich

A word of caution to anyone encountering Cervic employees: please exercise care. The employees I've encountered so far are unprofessional, and somewhat brainless/useless of human beings.

I am shocked to say the least at the treatment received from Cervic employees at the Security Screening of Sydney International Airport. I injured my right knee (ACL rupture) so require walking assistance with a crutch / walking stick. However, I was requested by Staff to place my walking stick through the screening! I stupidly accepted considering my left leg is strong enough to hop around on. So I hopped into the body screening machines as I was asked to do. But then had 2-3 security staff yelling at me, asking “Why are you hopping?”, “Why can’t you walk!?”, “What happened to your leg?”. Are all your security staff blind? Do they expect someone with a knee injury to magically walk like a non-injured person? What happens to those on wheelchairs may I ask? Are they expected to walk as well?

I also placed my phone into the security screening buckets with no damage. When retrieving my belongings, I was only focused to gather everything and get out of everyone’s way as I walking and carrying items with an injured knee is quite a bit to focus on. After leaving security, I decided to get some breakfast at the foodcourt. That’s when I noticed that that my camera lens had completely cracked as I felt something very sharp when I got my phone out from my pocket to pay! The crack definitely wasn’t there before I entered security screening. My phone was in my pocket the entire morning except when we went through security.

Anita R.

The security is very rude. There instructions are not clear and easily throw insults by calling you and idiot, stupid and the list goes on. I tried to get a badge number then a whole team started to surround me. Luckily a fellow man helped me. I'm a senior citizen and have never been treated in such a human manner. Certis airport guards are very disappointing. I hope other people don't get treated like this! There was no customer service and was treated like a wild herd of animals. Shame on you certis you deserve a minus rating and nothing good towards you!

Tarik R.

This company terminated my nearly 12 years employment with impeccable record on the 8th of March 2022 for not participating in an out of company policy medical experiment. Now they are advertising fraudulent job positions trying to hire people and con new applicants. There is no mention in this job ad for applicants requiring to participate in this medical experiment. Why then have the terminated the employment of long term employees? The company provides misleading information and is fraudulent.

Stefan P.

An absolute disgrace. Totally incompetent in carrying out basic security screening at Sydney airport. Apart from a few of the Chinese staff (who were ok), I would say at least 70% of the staff are lazy disinterested and rude. The guy on international station 6 between 7 and 7.15 on 19th March was the worst of the lot (quite an achievement). I blame Sydney airport management for giving Certis the contract and then washing their hands of the responsibility. The worst airport security by far in any of the 40 or so countries I have been to. Even third world countries are better.