Marcie D.
3/5
Recently stayed here for the Australia Day long weekend. Room was pleasant, just the right size for 2 people. The cafe upstairs is fantastic, good coffee, great food and awesome service.
The only thing I was going to comment is the daily service to the room. Our room was "serviced" in the morning however all they did is just literally removed the rubbish (takeaway food container) on the counter - there's no bin in the room except a very small one in the bathroom.
I purposely left the dirty towel on top of the toilet but it was not replaced. I had to ask the staff who's cleaning another room to ask for a clean towel and a replenishment of shower cap and sanitary bag. The floor wasn't vacuumed and bed was tucked haphazardly. Quite frankly, if the rubbish wasn't removed, I would never think someone has been in there to "service" it. Might need to review your "standards" on service cleaning to meet expectations from customers. Thanks.