Australia Post - Bakery Hill Business Centre - Bakery Hill, Victoria

Address: 26-36 Humffray St N, Bakery Hill VIC 3350, Australia.
Phone: 131318.
Website: auspost.com.au
Specialties: Mailing service, Post office.
Other points of interest: In-store pickup, Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 38 reviews on Google My Business.
Average opinion: 2.8/5.

📌 Location of Australia Post - Bakery Hill Business Centre

☎️131318

⏰ Open Hours of Australia Post - Bakery Hill Business Centre

Monday: Closed
Tuesday: 9 AM–6 PM
Wednesday: 9 AM–6 PM
Thursday: 9 AM–6 PM
Friday: 9 AM–6 PM
Saturday: Closed
Sunday: Closed

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👍 Reviews of Australia Post - Bakery Hill Business Centre

Australia Post - Bakery Hill Business Centre - Bakery Hill, Victoria

Lenneke B.

5/5

I've been here quite a few times already and the staff has always been lovely. Today I arrived only ten minutes before closing time, on a Saturday and with a parcel that had to be sent overseas, and even in that scenario (which included paperwork) they still welcomed me with open arms, which surprised me a little. The lady who helped me also had attention to detail and picked up on something I had filled in incorrectly, so even right before closing time they didn't rush through it and did a really good job. Happy customer! Ignore some of the negative reviews here - it really is a lovely post office.

Kate

1/5

Came in an hour before closing time today to complete a passport interview as I had been told by a staff member that it just needed to be within 15 mins of closing time. There were two other people in the store at the time of me lining up. I watched one older staff member with a condescending tone tell two people consecutively that she couldn’t help them with their requests. Her slogan seemed to be “someone else can do that, just not me”. And the other staff member told me they were too busy to do my application, but just genuinely seemed like she couldn’t be bothered. This was disappointing as I had come in after organising childcare based on a postal workers advice.

Shelley W.

5/5

Have had a PO Box here for the past seven years. Lovely team of staff who are always happy to help! Very convenient and flexible hours - the ability to pick up parcels between 6-9am from the outside door and Saturday mornings has been great for those who can't get in during work hours.

Amy D.

2/5

Went in to collect a parcel that was authorized online to be picked up by me (ordered by my partner) and showed the lady the online ticket and she told me if he was the one who ordered it she needed to see him and his ID. I was so confused because this definitely didn't need to happen. My partner had to leave work today to pick up the parcel, and then asked if they made the right call turning me away. They lady that served my partner agreed that if I had my online ticket to authorize picking up someone else's parcel then they shouldn't need ID of the person who ordered it.

mat B.

1/5

Worst for picking up a delivery the staff are fine but it's the leaving the note to pick-up a parcel getting there and being closed for whatever reason. Nobody notified at all today people get there's no power but if we're picking up a parcel let us know via text message before we have to travel to the post office only to be greeted by a we're not open sign. This has happened a multitude of times now.

Mike

5/5

Always the most friendly and helpful service. I have recently had quite a few books redirected there rather than use home delivery as I have had to go to Melbourne, and the service, and level of notification, couldn't be better. It's really very good. Many thanks to the kind staff.

Dave G.

1/5

Disgrace! Dropped an Express envelope in their box and two days later still hasn't been scanned.
The chain is strong as its weakest link and this post office is definitely super slow.
Put rude and arrogant service on top and you get the perfect disaster.
Will never deal with them again.

TRACY W.

1/5

Rudest staff....had issues in the past and complained to head office where I was told I was correct and they would retrain staff. Tried to get paper work authorised & had to take in birth cert & drivers licience today and told my birth cert was not acceptable even though it was an official doc used before for passport ,purchasing a home !!. Went to an agency told me he receives numerous complaints re Bakery Hill and the staff enjoy playing god. Finally got paper work sorted with no questions about my birth cert.
Will never steep foot in there again, disgusting service..Head office train staff on 101 customer service and understanding basic legal documents