Atura Dandenong - Eumemmerring, Victoria

Andrew K.

We planned on camping but the heat was too much so we booked a last minute hotel room. Expecting a mediocre room after staying in pricy Melbourne we were shocked at the value. The room was clean, the beds comfy, the sheets fantastic, air conditioning that worked really well, and an amazing breakfast that was included.

The staff have been incredibly friendly so far. We’re so happy we’ve decided to extend our stay for another night.

Malathi B.

I recently stayed at Atura Dandenong during the weekend of the Melbourne F1 race. Although far from Albert Park, the hotel is very affordable which is rare for the race weekend. I found the room to be clean, spacious and had no issue with it whatsoever. The breakfast offering was quite good too, however coffee needs to be paid out of pocket. The hotel is close to many shopping centres and food. The online check-in option misleads you to believe that parking is only at the cost of $15/night, however, they have free parking at the front and an abundance of free parking at the adjoining businesses. The $15 fee is for extra secure parking at the back of the business, which is totally unnecessary given the hundreds of spaces nearby.
I didn't enjoy the customer service experience. I found both men who worked at the reception desk to be rude and lacking manners- not just towards me but also towards other guests. They took a long time to check guests in, said things like "Do you get it now?" in a patronizing tone to other guests, answered questions incorrectly (causing a dispute) and were glued to their phones even when my husband was clearly standing in front of them for some time, ready to speak. They have a promotion where if you're staying for 2 nights or more and don't have your room made up/towels replaced, you can have a $10 credit from their restaurant. So we opted for this but it was disputed by staff who said it was only when 3 nights or more, which we annoyed about but accepted. But then we saw the wording on the back of the door-hanger which showed we'd been misinformed, we asked for a $10 refund which was still refused. There was a power outage during our stay and we didn't have hot water for >24 hours with no explanation from the staff, no apology, and not even a drink or coffee offered as an apology from the hotel. When we raised our dissatisfaction about the misinformation & hot water, it took a bit of arguing just to get the staff to reimburse anything at all. It's a shame the front face of the hotel are people who don't care customer service at all. You can wear a blazer, but that's not what makes a professional.

Toni F. D.

Great place to stay awesome breakfast that was included. The brewery downstairs was lovely and we were able to get a bite to eat at 3pm. Staff are very friendly highly recommend.

RR92

Really great hotel and always love staying here.
Ordered the brownie sundae ($20 + $5 tray fee), and I was quite disappointed with the quality, quantity and what I received.

The description on the menu was “warm gooey brownie” with chocolate and vanilla ice cream, popcorn, cream, fudge sauce, strawberries and banana. This was a lazily put together dessert that was not worthy of the $20 price tag.

They initially forgot the brownie and when they brought it back, it was 3 bite size brownie pieces that were not “warm and gooey”, but firm and cold and there was a tiny drizzle of fudge sauce.

The ice cream had melted. Furthermore the chocolate ice cream was definitely not premium that was worthy of the $20 it was priced at. More like the bland chocolate ice cream from those large Peter’s ice cream tubs.

There were about 3-4 thin slices of strawberry and about 2 thin slices of banana. I was expecting whole strawberries and a banana.

I regret spending this much on a sundae. Go to genuine chocolate bars like san churro or max Brenner where they lather their sundaes with melted chocolate and premium ingredients that are worth paying for.

Gerald K.

The hotel is situated in a tranquil environment, offering guests a haven of privacy. The customer service is exceptional, with polite and accommodating staff. The rooms are well-appointed and comfortable, and room service is available for any additional needs. Smoking is not permitted within the rooms, but there is a designated smoking area downstairs, complete with a brewery. Guests can order food from the hotel's menu. Please note that there is a $200 damage deposit required upon check-in, which is fully refundable after approximately 7 days. This information is not disclosed until the time of check-in.

Nicolas C.

Spent two nights at Atura Dandenong in December. Very comfortable and clean rooms with all amenities. Breakfast was excellent with plenty of choices. Staff were very helpful. Rooms with connecting door are a little noisy and it's easy to hear the neighbour. Gym was closed to guests when I was there as management were renegotiating with gym owners apparently. Free parking in front of hotel can get busy. Didn't try the Brewery but it looked busy and fun. Great location very close to freeway and shops. Recommended and I would stay there again. Thank you!

Pam M.

The bed was amazingly comfortable.|The room was neat and tidy .Staff were very welcoming and check out was a breeze. We have stayed here a few times now and it never disappoints. They offer a full buffet breakfast and now for a small fee offer secure parking if you prefer that.

Shamira P.

It is our second time staying here and it's excellent as always. Breakfast had gluten free options, and the staff were very accommodating. The bed was very comfortable and soft. No complaints about anything and I will definitely stay again.