Anaconda Box Hill - Box Hill, Victoria

Sara A.

I had a great shopping experience at Anaconda Box Hill. I bought a tent, a mattress for the tent, and a light. Dylan was incredibly patient and helpful, making sure I found exactly what I needed. His excellent customer service made the whole process smooth and enjoyable. Highly recommend this store and Dylan’s assistance!

ConnoisseurToBe

Wide variety of discounted branded items. You can score up to 50-60% occassionally and clearance items are really good if you are patient to check all aisles!

Customer service is not bad but hardly noticeable if u need help, you would need to hunt them around the store as the counter is also not 100% manned.

Theyre usually open until 5/530pm daily but have been on extended hours until 9pm in the past months for thurs-sat so its good for those who would like to come after working hours. This may change anytime please ring them if youd like to have an update opening hours.

Wilko J.

First time here. Arrived around 9.30am on a weekday. Came for a Click and Collect of a bike. The young lady behind the counter greeted me and I told her what I am here for, to my surprise she told me she doesnt know how to process that, obviously she is new. A co-worker near by helped out but can tell by his expression of his displeasure. He came back with my bike and I said thank you at least 3 times to him but he refused to make eye contact with me.

Hannah C.

A big shout out to Dylan for his cheery, helpful customer service. 10/10 . You deserve a pay rise and a job in training others on what makes excellent service! Job well done.

Col C.

A quick thank you to Jack and the team at Box Hill Anaconda who looked after my tent issue quickly and professionally despite being seriously under the pump during Christmas sales. The true sign of a great team is how they work under pressure. Thanks again guys.

Gandhi S.

Worst Anaconda store

I visited the Anaconda Box Hill store to price-beat an item, but the experience was disappointing. Despite choosing in-store pickup, the staff insisted on adding a delivery fee for price beat, which felt unreasonable. When I asked for clarification on their price-beat policy, the staff didn’t provide it, making the process unnecessarily difficult. It would be great if the team received better training to ensure transparency and fairness. Hoping for improvements in the future!

Dimitrios F.

Went in today at box hill to purchase a combo spinning for estuaries, ponds, reservoirs etc. dealt with a employee named Jerry. Unbelievable knowledge and excellent customer service. I would happily continue buying from there. Thanks Jerry and to all the staff. Cheers jimmy

Andrew

Management seem to make returns difficult. Shall need to travel to try another store as product was less than 24hrs owned and I was advised there was a stain on it which I can only assume was how it was sold to us. Apparently not! Poor customer service by mgt, staff themselves friendly.