Abercrombie & Kent Australia - Melbourne, Victoria

Victoria H.

I understand that travel agents jump on fees for their service, but I was charged $880 for a hotel transfer from a hotel to airport. For your reference it was a one way trip of 110km. I was unable to shop around due to remote area I was visiting. I questioned the price and it was confirmed. After a chat with a guest at the lodge, they told me of the same flight change. He volunteered info that he paid $330 for private transfer by the same lodge. I’ve queried A&K again as to why I was charged $880… no response. Watch yourself because they have no problem to over inflate price and enjoy a 100% profit. Would not recommend them for this reason. Disappointed by the rip off or lack of rectification and follow up after 4 weeks. Cmon guys, a >100% profit mark up for a airport change transfer that was sprung on me in the final days?

Wendy B.

Thank you to all the staff from A&K Australia for organizing our fabulous adventure to Morocco in March, 2020. A&Ks attention to detail was exceptional, particularly in the development of our amazing itinerary which covered all the delights of Morocco from Tangier to Marrakech. Most importantly, the A&K staff managed to get us all safety home in a reassuring and calm manner, at very short notice during the unfolding of the COVID-19 pandemic. We look forward to booking our next adventure with A&K Australia.

Will G.

A&K are super organised, thorough, and customer focused. They organised a safari in Kenya and were so helpful every step of the way. Their partner camps that we stayed at were fantastic, with great hosts. I'd highly recommend using A&K for your next packaged trip!

Debbie C.

We booked a villa in Provence through Abercrombie and Kent in July 2019.
We were dreadfully disappointed and the response from A & K when we complained was pathetic.
The villa was called Le Mas CoCo and it read like a dream. The photos were fantastic but in reality it was a dump.
Firstly we were given GP co-ordinates that took us to another country and the directions took us 3 kilometers from the property. After a very long drive and 40 degree day we were not happy.
We trusted that if we booked with A & K we would have a 5 star experience.
No duvet covers on the duvets, no towels, we had to find some threadbare towels in the laundry.
A bucket of dirty water in the kitchen sink.Spider webs everywhere and a dormitory bedroom which was appalling and overstuffed with furniture.
3 fountains in the garden which were broken and green.
A gym where all the equipment was broken.
The redeeming feature was the pool which was beautiful as was some of the garden.
If you want a 5 star experience this is not the villa for you.

Allegra

Very friendly service

Ron R.

Lina N.

Karen G.