Roband Australia (Head Office) - Cromer, New South Wales

Address: 1 Inman Rd, Cromer NSW 2099, Australia.
Phone: 299711788.
Website: roband.com.au
Specialties: Restaurant supply store, Manufacturer.
Other points of interest: Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 29 reviews on Google My Business.
Average opinion: 3.8/5.

📌 Location of Roband Australia (Head Office)

Roband Australia (Head Office) 1 Inman Rd, Cromer NSW 2099, Australia

☎️299711788

⏰ Open Hours of Roband Australia (Head Office)

Monday: 8:30 am–5 pm
Tuesday: 8:30 am–5 pm
Wednesday: 8:30 am–5 pm
Thursday: 8:30 am–5 pm
Friday: 8:30 am–4:15 pm
Saturday: Closed
Sunday: Closed

Roband Australia (Head Office)

Roband Australia is a leading company in the foodservice equipment and supplies industry, known for their commitment to quality and customer satisfaction. Located at 1 Inman Rd, Cromer NSW 2099, Australia, their head office is strategically positioned to serve customers throughout the region. With a phone number of 299711788 and a website at roband.com.au, accessing their services has never been easier.

The company specializes in both the retail and wholesale sectors, offering a wide range of products including kitchen equipment, smallwares, and tableware. As manufacturers, they take pride in their in-house design and production capabilities, ensuring that their products meet the highest standards of quality and performance.

In addition to their product offerings, Roband Australia also provides other services and amenities that enhance the customer experience. These include delivery options, wheelchair-accessible parking and entrance, and multiple payment methods such as credit cards, debit cards, and NFC mobile payments. This commitment to accessibility and convenience has earned them a loyal customer base.

With an average opinion rating of 3.8 out of 5 based on 29 reviews on Google My Business, it's clear that Roband Australia is held in high regard by its customers. Many reviewers praise the company for its exceptional customer service, quick turnaround times, and competitive pricing. For instance, one customer raved about the service provided by Paul Hannell, who facilitated a convenient and cost-effective repair for their deep fryer. This level of personalized attention and care sets Roband Australia apart from its competitors.

👍 Reviews of Roband Australia (Head Office)

Roband Australia (Head Office) - Cromer, New South Wales

Arlino D.

5/5

Super happy with the service from Roband Australia! From the first time I called, Paul Hannell was super helpful and made everything easy. They organised a courier to pick up and return our deep fryer for a small cost, which was very convenient in our situation. The service was quick, and they gave us a quote (cheaper than our local repairer) before going ahead. Best part — the fryer was back with us, fully repaired, the very next morning. Great service, fair price, and wonderful support from Paul. Highly recommend!

Jin &. C.

5/5

Quality products and amazing staff - great attitude and so helpful! And Roband is locally made in Sydney! Got my 10yo grill station repaired the same day I dropped it off and returned to us the next day by courier! Hard to fault - just like their products! Thank you Roband!

Tommy -. R. B.

5/5

We have been dealing with Roband for about 10 years. They offer a range of premium quality brands and their own Roband brand is manufactured right here in Sydney, Australia which is very rare in this day and age. Roband offers outstanding customer support and service and has always been an absolute pleasure to deal with. Keep up the great work!

Sarah S.

1/5

Ridiculous customer service . Making it as if im lying about the product being faulty. I should of read the reviews before purchasing.

Brett E.

5/5

Great Australian company that produces quality appliances that are made here and best of all you can buy spare parts for everything. The spare parts team are fantastic to deal with.

Zsolt L.

5/5

I have been using this Roband service for many years. We have many Roband commercial appliances in the school, and they have always done a perfect job. Additionally, it’s a small thing, but they return the appliances clean and tagged & tested.

Sato A.

1/5

Ridiculous customer service and product quality. Nothing equipment is under there warranty even if they are broken down within warranty period. They can always make up excuses that it isn’t they problem. Then ask customers to pay more or buy a brand new one.

Customer service is extremely horrible, completely lied and story maker.

Quality of product is very poor, oftenly broken down less than 1 year, and can’t cover by warranty.

Overall, rubbish company to choose from.

Jatin K.

1/5

I recently had a highly disappointing experience with the Roband. I ordered some parts from them on June 7th, with the expectation that they would be delivered within 5 business days. However, the entire process turned out to be a complete nightmare, as it took a staggering 15 days for the parts to finally arrive. This delay caused me not only financial loss but also significant inconvenience and damage to my customer relationships.

One of the most frustrating aspects of dealing with Roband was their consistent lack of communication and false promises. Every time I called their customer service department to inquire about the status of my order, they would provide me with nothing but excuses and blatantly lie to my face. On one occasion, they even assured me that they would call me back within an hour to provide information from the courier, but that call never materialized. Such unprofessional behavior is simply unacceptable.

Adding to the debacle, Roband's choice of courier company was equally abysmal. It took a shocking 10 days for the courier company they selected to finally admit that they were unable to deliver the parts to my business address in Queensland, Australia. This revelation came far too late, and as a result, I lost not only money but also valuable time that could have been better spent serving my customers.

The repercussions of this ordeal were dire for my business. Not only did I have to explain the situation to my frustrated customers, but I also had to bear the brunt of their dissatisfaction. This incident tarnished my reputation and undermined the trust my customers had placed in me. I hold Roband fully responsible for this loss of trust and the negative impact on my business.

If you have other choice please go with that not with Roband, In future If anything happen wrong with my machine I'll choose to buy new one but not choose roband part. 110% not Roband.
I can't give any negative rating otherwise I'll go with that.

In conclusion, I would strongly advise against doing business with Roband. Their lack of communication, dishonesty, and poor choice of courier company have cost me dearly. As a customer, I deserved better treatment and a much smoother experience. It is deeply disappointing to witness a company that values its customers so little. Save yourself the trouble, time, and money by seeking alternative options for your needs. Roband has proven to be nothing but an unreliable and untrustworthy company.