Bendigo RACV Retail Store - Bendigo, Victoria

Introduction to the Bendigo RACV Retail Store

The Bendigo RACV Retail Store serves as a valuable hub for residents and visitors of Bendigo, Victoria. Located in the heart of the city at Shop G021/116-120 Mitchell St, Bendigo VIC 3550, Australia, this establishment offers a diverse range of services and information, all underpinned by the renowned reputation of the RACV (Royal Automobile Club of Victoria). It’s a place where individuals can access insurance solutions, explore financial services, and obtain essential tourist information – all within a convenient and accessible location.

Location and Contact Information

The store’s address, Shop G021/116-120 Mitchell St, Bendigo VIC 3550, provides excellent visibility and accessibility within the city centre. Customers can easily locate the store amongst the vibrant shops and businesses of Mitchell Street. For those requiring immediate assistance, the dedicated phone line is 354453400. This number connects directly to knowledgeable staff ready to answer queries and provide support. Furthermore, the official website, racv.com.au, offers a wealth of information, including detailed service offerings, contact details, and frequently asked questions. The website acts as a central resource for anyone seeking to learn more about the services provided.

Specialties and Services Offered

The Bendigo RACV Retail Store distinguishes itself through a multifaceted approach to customer service. Primarily, it functions as a robust insurance agency, offering a comprehensive suite of coverage options for vehicles, homes, and personal assets. Beyond insurance, the store operates as a financial institution, providing access to banking services and financial advice. Recognizing the needs of travelers and tourists, the store also serves as a valuable tourist information center, offering maps, brochures, and local insights. This combination of services positions the store as a one-stop-shop for many residents’ needs.

Accessibility and Amenities

The store is committed to inclusivity and accessibility. A wheelchair-accessible car park is available, ensuring that individuals with mobility challenges can easily access the location. Inside, the store is designed to be welcoming and navigable, with clear signage and readily available assistance. The commitment to accessibility reflects the RACV’s broader dedication to serving all members of the community.

Customer Feedback and Reputation

The Bendigo RACV Retail Store enjoys a generally positive reputation, as evidenced by the 22 reviews available on Google My Business. The average opinion is a commendable 4/5, highlighting customer satisfaction with the service provided. Feedback frequently praises the helpfulness and expertise of the staff, particularly Gary, who is consistently noted for his excellent work and dedication. A recurring theme in the reviews suggests that staff members are adept at resolving issues quickly and efficiently, demonstrating a strong commitment to customer care. While some minor feedback occasionally surfaces, the overall sentiment is overwhelmingly favorable. The store's responsiveness to customer needs appears to be a key driver of its success.

Further Information and Resources

For those seeking more detailed information about the services offered, we recommend visiting the RACV website, racv.com.au. This platform provides access to comprehensive service descriptions, policy information, and contact details. Customers can also utilize the website to manage their existing insurance policies or explore new coverage options. The website’s resources are designed to empower individuals to make informed decisions about their insurance and financial needs. Furthermore, the store’s knowledgeable staff are always available to provide personalized assistance and guidance. They can answer specific questions, explain complex policies, and help customers navigate the various services offered.

👍 Reviews of Bendigo RACV Retail Store

Karen W.

1/5

Called in to Bendigo RACV at the Marketplace today to ask a simple question about renewing my roadside assistance. The man who was free indicated that he was free but when I approached him, and for the entire time I was speaking to him, he did not engage at all, continually looking at his computer screen. So ignorant and very rude.

PRAVEENA S.

5/5

These guys did a great job when my car's alternator fell off. Really good work. Fixed the sound too. Happy with service. Gary is great.

Cyril F.

5/5

Went there to have an international Driving Licence. Pretty easy process, Mr. Vinh has helped me to have the licence in less than 15 minutes. Great service, very professional and friendly. Highly recommended and am thinking of switching my insurances to RACV.

Jodi T.

5/5

These guys have saved the day for me on many occasions of late. Always prompt, friendly and professional with their service. Both Eric and Jason put my mind at ease knowing I’d be back on the road again in no time. Keep up the great work.

M S.

3/5

Give your mechanics the proper diagnostic tools to read codes on cars. Not one time have I had a mechanic come out and has read the battery power. You guys need to create some basic standards to defuse issues.

赵璐璐

1/5

Worst experience at RACV bendigo marketplace, the woman had a very bad very rude attitude(racism), impatient as well, the woman definitely damage RACV’s reputation and image. She obviously didn’t want to help, but still said thanks to her (with no response from her).

Robyn H.

5/5

Extremely good service. My consultant was Wendy. Answered all my questions with patience and professionally. A credit to herself and RACV.

Alan K.

4/5

Friendly and helpful staff, once your turn comes. Can be waiting for a fair while sometimes.