MadeComfy - Canberra, Australian Capital Territory

Klaus

Had a recent stay in Melbourne. The MadeComfy team made it all run very smoothly. Great information for checking and the apartment was exactly as advertised. MadeComfy assisted in making it a memorable stay. I would highly recommend MadeComfy for your next holiday.

Ramy G.

Rented through Airbnb, house is dusty , bugs on the bed , mold in the freezer and closed for more than 4 weeks, called to get proper cleaning and change the linens, all what we have been offered just mobbing the floor and no linens will be changed. A guy came and said this all what we can do otherwise we can find another house with no refund.

Rhiannon S.

Knowingly rented me a property with bed bugs.

We noticed an active and large bed bug infestation on night 2 of a stay, MadeComfy then revealed they knew of the infestation before we rented the property, and let myself and my small child stay anyway.

Our bites were so serere we required medical attention.

They then promised they would send cleaners, that never came, refused to provide a full refund, or any compensation for the thousands of dollars worth of goods I had to throw out so I didn't contaminate my home.

Madame A.

MadeComfy is one of the strangest companies I've ever dealt with.
Initially they came across a helpful and professional. But then you realise their communication response times are abysmal, sometimes they don't even bother responding at all.
Trying to get a refund on one canceled booking took weeks.
While the apartment was clean, I wouldn't book through them again.

Lisa V. R.

Awful experience checking into a room in Canberra. Frightening lack of security with the digital key. The wrong bluesky key was provided which opened the apartment where a mother and child lived instead of the room we booked. Been waiting for 40 mins in the hallway with two young kids trying to get this resolved.

Adam N.

Worst experience i have ever had!!!!!
First they would not accept my identification ( drivers licence ) to verify who i was, that took almost 2 days to sort out.
Then while staying at the appartment ( which is stunning and has the nicest owners who turned up in person to sort my second issue out as madecomfy almost washed their hands of it ) the front doorlock had an issue, resulting in us being locked out and spending a full night in our car..........madecomfy made as little effort as possible to sort the matter out, resulting in the owners having to turn up and sort it out.

WOULD NEVER AGAIN STAY AT A PROPERTY MANAGED BY MADECOMFY!!!

But the property in canberra and its owners are both lovely, i would stay here again because of them.

N M.

We booked for 4 nights and followed the insts to the keybox for 3pm check-in only to find it empty. It was 30c & we'd had an 8 hour drive with two kids so were not happy. Rang customer service to be put on hold for 30 min whilst they investigated. Eventually told previous guest hadn’t returned key & apt hadn’t been cleaned. 2 1/4 hours later, with hot, tired, exhausted & cranky kids we were offered 2 properties – neither feasible. We requested another option & were told we would be refunded for the night & we should find alternative accom. It was nearly 6pm Boxing Day. Thankfully we sourced another option ourselves, although it was a half hour drive away. I'd asked for priority cleaning the next day & were told this would be requested. Gizela assured me she would take responsibility and ensure that this was all resolved for us. I rec'd an email at 2:21pm the next day from her saying to check-in at 5pm. No further info or reason provided. I emailed & rang Gizela trying to find out why there was a further delay. It was 37c & we were outside with kids keen to get in as the complex had a pool, a major reason we’d booked it. Never rec'd a response from Gizela. I spoke to Arvin who assured me we'd get in at 5pm. 5pm, no key again. I rang, more lengthy holds. A lady sent me insts for two diff key box locations. We were on a wild goose chase in the baking heat with 2 kids & no confidence. The next keybox didn’t exist on the fence as pictured/instructed. She then told me that h/keeping was in there at the moment! It was after 6pm. She rang to tell them to let us in & eventually a man appeared & told us he just got insts an hour ago to clean.What a shambles & bunch of lies, quite frankly! We took luggage up to the apt to find he'd just started cleaning so we left to park our car. We followed the incorrect instructions to the apt’s underground parking – another mess that took us a further half hour of frustrations. By this time it was 7pm on a 37c day & all of us felt like crying. This was so, so difficult. Eventually we got up to the apt to find the cleaner gone. He'd sprinkled carpet cleaner powder in half a dozen places but not vacuumed the apt at all. The previous guest’s products were still in the shower, the bathroom & toilets obviously hadn’t been cleaned, the mirrors there and on the wardrobe doors were filthy with marks, dishes in the dishwasher, one of the beds clearly had been slept in but not changed, we were left 2 towels for the 4 of us. I could go on… Who wants unclean carpet, to use a bathroom that hasn’t been cleaned, or worst of all, put their child in a bed that hasn’t been changed I again rang MadeComfy and a lady said she would speak to housekeeping and phone me back; of course she didn't. Next day, more emails & phone calls, but by this time I was well & truly over it. We were told housekeeping was too busy to come & clean & we should buy two more towels and claim reimbursement. Also told they would refund the night that we couldn’t check in, a portion of the second day and some of the cleaning fee. A week later; I'm still waiting. I can add that strangely after 5pm on our last night, the cleaner reappeared, not knocking, but just letting himself in with a key whilst we were there. He was obviously lacking in experience, with no training. He did change the single bed. Oddly to do this, he shut himself in the room for about 15min which was disconcerting. Then said he’d clean the bathroom. This consisted of new towels and bath products but zero cleaning. Guessing it had been and will be quite a bit more time before the wet areas see any sort of disinfectant or the floor gets vacuumed and mopped. The apt would have been ok if it was cleaned.Our check-in experience was farcical. Staying in an apt that had not been cleaned was distressing. Getting a different person on the line each time I rang waiting for 30 mins at a time absolutely ruined our holiday. We were all stressed and frustrated. I would never, ever consider booking with MadeComfy again.

Tim G.

House has not been cleaned. Support were unable to assist. If only I had read all of the negative reviews first.
Avoid using their services.