Avis Car & Truck Rental Toowoomba Airport - Wellcamp, Queensland

Lucky O.

Online Avis quote of approx. $180 with a $400 precharged bond. Arrived and told it was approx $320 with a $550 deposit.

Additional charges were due to this being a franchise with their own policy which clearly isn't in line with the Avis national policy.

Not recommended.

Response from the owner 12 hours ago
Hi Lucky, I'm sorry to hear about your experience with us , if you'd like to send me a message with your rental details I can look into it for you.

Reply:
When it comes to services such as this, it's a one-shot deal. Your employee represents you and your business, and made it very clear that despite the quoted price (in accordance with Avis terms and conditions) that you have a different policy.

This was highly inconvenient and required an immediate alternative. Unreliable services don't get repeat customers.

The review and rating is entirely appropriate.

I recommend a. removing your business from the Avis national network, b. providing clear and honest information on the website regarding differing costs and fees or c. providing a service in line with the national policy.

Ben P.

Hired a 6ton truck. Truck was in good condition and really nice to drive. One day hire on a Saturday. Service was fairly poor at the counter and it seemed like a problem I was there. Mostly young people who obviously wanted to be elsewhere. If service was better I would have scored higher.

sue B.

Great little rental car, just wish they had a courtesy car to aid getting me back to town
And re the billing system... i dont believe in credit cards, so get penalised with added insurance in case of an accident! Not fair... my track record of no fines, accidents etc in 45 years of driving, plus cash in bank should be proof enough not to add extra costs. But they had a clean and nifty little car when i needed one...

M. L. S.

Deceptive business. The website quotes that they place a $200 hold on your account as a temporary bond. When you arrive, they say this is $550 because of "franchise policy". Then they say there is an additional $33 charge per day to "lower the excess". Again, this is "franchise policy" and not listed anywhere when making a booking.

Cancelled the booking. If they can't be honest about the cost of a rental, I would not trust them with the massively inflated account hold.

Will be reporting for bait advertising and deceptive business practices.

William K.

Really bad customer service. I had a miss call from the office to confirm my return date. I called back and was given attitude from the moment that Charlotte answered the phone. I asked if it was possible to return my hire vehicle to Lismore instead of Moree as I was in town helping with food relief and my time was better spent with that than driving back to Moree. I asked to speak to the manager and was on hold for over 10 mins, when Jody actually picked up the call she had as much attitude as Charlotte. Poor effort.

Sam E.

Had trouble with my last hire being overcharged my deposit amount plus the hire cost. Then when I returned the car I got charged again the hire which was an unauthorised transaction. Had to intercept and request a release of funds which should have been 24-48 hrs and ended up being 7 days. This put me into my overdraft and incurred fees which is not acceptable. The cars themselves are fine and the service from the staff is ok, no issues there. However I can't justify coming back after this experience.

Blair G.

They love to display there day rate but they hide there deposit amount. I had booked online I had friends take the day off from work to help me shift. Then I got whacked out of nowhere with a $500 deposit. Who has $500 they can pop out of thin air. I now don't have a way to shift my large item all due to hides details.

Ian W.

Hired a Kia Carnival in September for business. Car was filthy dirty on outside. Had to take car direct to carwash. Truck went past during hire and ended up with small star in the windscreen. Turns out I was not offered insurance.
New windscreen cost $1750. If you hire through this company please triple check you are covered with insurance.